DescriptionPosition Title: Customer Service Representative
Department: Customer Support
Location: Halifax, NS
Employment Type: Full-Time
Reports To: Customer Service Manager
Job Summary:
We are seeking a friendly, empathetic, and detail-oriented Customer Service Representative to join our team. The ideal candidate will serve as the primary point of contact for customers, addressing inquiries, resolving complaints, and ensuring a seamless customer experience. This role requires excellent communication skills, problem-solving abilities, and a customer-first mindset.
Key ResponsibilitiesCustomer Interaction:

• Respond promptly to customer inquiries via phone, email, chat, or social media.
• Provide accurate, valid, and complete information about products, services, or policies.

Issue Resolution:

• Handle and resolve customer complaints efficiently and professionally.
• Escalate complex issues to appropriate departments when necessary, ensuring timely resolution.

Documentation and Reporting:

• Maintain detailed records of customer interactions, transactions, and follow-ups in the CRM system.
• Provide regular feedback on customer trends and potential areas of improvement.

Support and Coordination:

• Collaborate with other departments, such as sales, logistics, and technical support, to ensure customer satisfaction.
• Stay updated on product knowledge, company updates, and procedural changes.

Skills, Knowledge and Expertise

• High school diploma or equivalent; additional qualifications are a plus.
• Familiarity with CRM systems and practices is a bonus.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Empathy, patience, and a customer-focused attitude.

Benefits

• Competitive salary and potential bonuses.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional development and career growth.
• Supportive team environment.