Resource Specialist, Materials Management - Tier 2 (Remote within Canada)

Reporting to the Senior Manager of Client Support, the Resource Specialist, Materials Management is responsible for providing front-line support to our clients on escalated technical issues and queries using our Multiview Financial Software as a Materials Management specialist.

Materials Management specialists have prior experience collecting and processing department inventories, re-stocking, accurately sorting and disseminating, and processing all incoming and outgoing mail and freight, documenting, and maintaining records related to the purchase of goods and services, verifying receipts of payment, and coordinating product returns using the Materials Management Information Systems (MMIS) or ERP systems.

The Resources Specialist, Materials Management is viewed as a Materials Management subject matter expert who can advise and recommend new strategies and best practices as it pertains to Materials Management support inquiries and overall support to our clients.

WHAT WE ARE LOOKING FOR:

At Multiview, we are client-obsessed. Being tech-savvy with great communication and problem-solving skills are really important, but equally so are having a passion for driving client success and the desire to be a contributing member of our culture, where the genuine care of people is our compass.

The successful candidate will be an initiative-taking collaborator with excellent communication and prior experience as a Materials Management Specialist championing operational tasks using different Materials Management Information Systems (MMIS) or ERP software.

If this sounds like you, read on!

WHAT YOU WILL DO:

• Understand and provide quality support to our clients, and internal teams (Client Support, Professional Services, and Client Success), focused on Materials Management.
• Identify, investigate, and troubleshoot client inquiries related to Materials Management to provide appropriate solutions and alternatives to achieve quality results and high client satisfaction using Multiview Financial Software and services.
• Resolve Materials Management tickets for issues like maintenance of inventory transactions, processing requisitions of inventory, logging, filing, maintaining documentation and inventory reconciliations using Multiview Financial Software.
• Manage all correspondence with the clients and all stakeholders in the helpdesk ticketing system.
• Manage multiple support channels, such as via phone and email.
• Support the roll-out of new product releases to Multiview's client.
• Effectively document support incidents and escalate to the appropriate parties as needed.
• Proactively assist the team to help grow our Materials Management knowledge base by developing impactful documents, videos and how-to guides that enhance learning and knowledge transfer.
• Champion the Multiview Financial software and services through training and continuous learning.
• Demonstrate Multiview's core values, building, and advancing the reputation of the company and its clients.
  

Key Relationships:

• Senior Manager, Client Support
• Client Success team
• Multiview's internal and external stakeholders
  

Work Environment:

• Work independently with minimal supervision
• Extensive collaboration with team members and other departments
• Remote work option

COMPETENCIES PORTFOLIO:

• Client Service - This role influences 100% of all client experience who purchase Multiview Financial Software. Understanding how to derive expected outcomes and offer best practice technical recommendations to achieve those outcomes with Multiview software is vital to this role
• Technical Skills – Sound knowledge of Materials Management systems and processes is required to perform the role competently. The incumbent must be comfortable using the technology and be able to explain it to others. This level of expertise is gained through progressive on the job experience.
• Teamwork – works with multiple teams cross-functionally, and must know how to effectively address the needs of each team while always keeping the client's outcomes as the driver
• Problem solving – Proactive in anticipating and resolving problems. Strong analytical and problem-solving skills to meet the requirements of the job
• Interpersonal Skills – Ability to effectively communicate and work with various team members both internally and externally. Strong verbal communication skills are required
• Organization – Ability to handle multiple initiatives simultaneously to meet deadlines and prioritize tasks to ensure the smooth client support experience and operational excellence
• Action-Oriented – Enjoys working hard smart; is action-oriented and full of energy for taking initiatives

KNOWLEDGE, EXPERIENCE, AND SKILLS REQUIREMENTS:

• A University Degree or College Diploma with a major in Accounting, Commerce, or relevant experience
• Experience Level: 2-5 years in a Materials Management Specialist role
• Strong knowledge and prior experience with Materials Management and Materials Management Information Systems (MMIS) or ERP systems is required.
• Excellent customer service skills; initiative-taker with experience in client-facing situations
• Excellent communication, problem-solving and people skills
• Passion for client success, technology, and/or software
• Strong organization, planning, prioritization, and time management skills
• Excellent analytical and numerical skills are needed as well as attention to detail.
• Demonstrated ability to interface and maintain effective relationships with all employees and clients in a collaborative environment.
• Ability to work both collaboratively in a team environment and independently with little supervision.
• Willingness to be coached, mentored, and driven to reach your fullest potential.
• Experience demonstrating Multiview's core values, building, and advancing the reputation of the company and its clients.
• Ability to work both collaboratively in a team environment and independently with little supervision
  

WHAT WE WOULD LOVE TO SEE?

• Prior experience working in the SaaS/Software industry.
• Prior experience with Accounting is considered an asset.
• 1+ years of Multiview Financial product or Enterprise software experience is considered an asset.
  

Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is close to what we are looking for, consider applying. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we are dedicated to adding new perspectives to the team and encouraging everyone to apply.

ABOUT US:

Multiview builds powerful, easy-to-use financial applications for clients across North America. As a leader in the ERP/Financial Software industry, we partner with sophisticated clients across multiple industries to End Month End™.

We are extremely proud of the company we have built. Bringing together professionals with diverse backgrounds, talents, and expertise are vital to making our company stronger. Our people-first culture is our biggest advantage and we are excited to share that commitment with you!

WHY JOIN MULTIVIEW?

At Multiview, you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a company culture built to empower and develop our people to be the very best they can be, Multiview is THE Software Company for you to learn, grow, create, connect, and lead. We do this by taking care of our Employees first.

“Multiviewers”, strongly believe that a great job should keep you happy both at work and in life and we encourage that by offering:

• Competitive Compensation with benefits from Day 1
• 4 weeks' vacation to start, additional paid time off to supplement work-life balance, wellness and mental health days
• Company paid competitive Benefits including Extended Health, Dental, Vision and more
• Workplace Flexibility (Choice to work remotely in Canada or from our HQ office in Ottawa, ON)
• Health and Wellness Perks
  
• Continuous growth opportunities, professional development training allowances and leadership development
• Paid Volunteer Time off to give back to the community in ways that you find meaningful and impactful

APPLICATION INSTRUCTIONS:

Please submit your resume, and a cover letter describing, why you are a unique fit for this position by applying to this posting.

We thank all applicants for expressing their interest in Multiview; however only those candidates selected for an interview will be contacted.

Multiview is committed to providing an inclusive and accessible candidate experience. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to meet your needs.

ACCESSIBILITY & DIVERSITY:

Multiview promotes a diverse, inclusive, and accessible workplace. By embracing diversity, we are building a more effective organization that empowers our employees to be the best that they can be. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we are dedicated to adding new perspectives to the team and encouraging everyone to apply.

Multiview is an Equal Opportunity Employer, and we are committed to creating a barrier-free working environment for all. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and Ontario Human Rights Code, Multiview will provide accommodation throughout the recruitment, selection and/or assessment process for applicants with disabilities, upon request.