Position Posting
Supervisor, Lifeguards
(1 Position Available) Term of Employment:Full-time, Term (Approximately 12 months)
Article 13.05 c) Should an internal applicant be awarded the term position, they shall revert to their former position at the expiration of the leave.Rate of Pay:Out-of-Scope, Band 4Location:Bioclean Aquatic CentreDuties:
The Supervisor, Lifeguard is responsible for the supervision of the lifeguarding team to ensure the safety and well-being of all patrons at the aquatic facilities. This role involves both administrative and on-deck responsibilities, requiring strong leadership, communication, and organizational skills.
Duties & Responsibilities:
Leadership and Supervision

• Supervise Lifeguard staff to provide customers with a clean, safe and enjoyable recreational experience.
• Schedule and meet with new employees for their shadow hours and complete skills checklist which includes reviewing policy and procedures.
• Review daily time sheets for authorization.

• Provide direction to employees by planning, assigning and supervising work.
• Ensure proper organization and scheduling of activities as required for the most cost effective and efficient use of assigned staff and maintain favourable personnel relations.
• Undertakes the necessary steps involved with the hiring process; trains staff and ensures optimal performance from all assigned staff.
• Sets clear expectations, monitors, evaluates, and ensures performance discussions are being completed, maintaining two-way dialogues on work and results.
• Creates a culture that values, supports, and reflects diversity, equity and inclusion.
• Evaluate Lifeguards and provide feedback to Lifeguards and Manager.
• Plan and present monthly in-service training sessions and drills to maintain and enhance lifeguard skills.
• Plan skill assessments for all lifeguards on a continuous basis.
• Ensure all lifeguards are appropriately trained and certified in lifeguard, First aid and CPR.
• Assist when necessary, with special events held in the aquatic centres
• Maintain accurate records of lifeguard certifications, schedules and incidents.
• Review daily shift reports and maintenance sheets.
• Assume the responsibilities of the manager, as required.

Safety and Environment

• Develops required Standard Operation Procedures (SOPs) and Safe Work Practices (SWPs).
• Ensures regulatory and Occupational Health and Safety compliance with all aspects of operations.
• Monitor safety standards and report all incidents.
• Conduct regular emergency response drills to ensure lifeguards are prepared for emergencies.
• Ensure that lifeguard equipment is well-maintained and in good working condition.
• Coordinate regular equipment inspections.
• Review incident reports and send to the Safety team.
• Deliver monthly safety meetings.
• Deliver and complete Facility Safety Inspections
• Review Field Level Hazard Assessments and ensure they are accurate and correct.
• Monitor the facility and rectify any unsafe findings, to ensure a safe environment for employees and patrons.

Communication and Customer Service

• Build cohesive relationships with suppliers, contractors and other City Departments with a strong focus on customer service.
• Respond to complaints and inquiries from the public, maintains good public relations and a high quality of service to the public.
• Be a team player who values positive communication, working together to keep information lines open.
• Identify facility/customer/employee concerns, provide action, evaluate, and document in a continuous improvement cycle.
• Review daily shift reports and maintenance sheets.

Other

• Other related duties as required.

Schedule:
The position is office based but requires supervision outside and may be exposed to inclement weather conditions. Normal working hours are between 8:00 am – 5:00 pm. with the requirement to work evenings, weekends and assigned on-call on a rotation. This position may be required to be on-site, with minimum notice, in emergent situations. This position needs to be accessible to employees who are working shift work to answer questions and concerns. Qualifications:

• Completion of a one-year post-secondary certificate in recreation from a recognized institution.
• Three year's prior work experience in a related field handling customer service issues, preferably within a large organization or multi-use leisure facility.
• Standard First Aid & CPR C, Standard First Aid & CPR Instructor, National Lifeguard and National Lifeguard Instructor Certificate is required.
• A combination of formal knowledge and experience may be considered.
• Previous experience with various courses in aquatics including lifeguarding, water safety instructor, swimming pool operations I and II, and knowledge as an instructor/trainer.
• Through knowledge of the principles, practices, methods and procedures used in the administration of facilities, operation, programs and services.
• Understand the concept of and application of marketing principles and practices for a facility with a high degree of public accessibility, with a strong focus on customer service.
• Ability to establish and maintain effective working relationships with the public, contractors, and other City employees.
• Ability to communicate effectively, both verbally and in writing, and to deal with complaints in a tactful manner.
• Must be proficient with computers with basic to intermediate knowledge in Microsoft Suite including: Word, Excel and Outlook.
• Ability to maintain a high standard of ethics and confidentiality.
• A valid Class 5 Driver's License registered in Alberta or Saskatchewan with an acceptable Driver's Abstract is required. This position may be required to operate a personal or municipal vehicle for business purposes

Pre-Employment Requirements:

• Satisfactory Criminal Record Check with a Vulnerable Sector Check.
• Successful applicant must provide proof of qualifications.

Closing Date:December 9, 2024Posting Type:Internal & ExternalApplication Information:The City of Lloydminster is an equal opportunity employer. If you have questions or require further information on this position, please contact us. All applications must be sent to the Employee Relations team and received by the closing date.

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