AIVCC Assistant Clinic Manager

About the Organization

First Nations Technical Services Advisory Group Inc. (TSAG) is a not-for-profit provider of quality technical service and training for First Nations in Alberta. TSAG's purpose is to assist First Nations in gaining the tools and knowledge they need to achieve and maintain high standards in technology and services within the community. This is a full-time position including weekends and will be located in Edmonton, Alberta.

Job Description

As AIVCC (Alberta Indigenous Virtual Care Clilnic) represents a unique model of care, the successful applicant will be responsive to emerging needs of patients and communities with respect to services provided. Reporting to the AIVCC Clinic Manager, the Assist Clinic Manager is an important part of our team who provides support to Physicians, patients, co-workers and stakeholders, in keeping with our commitment to patient centered care. They ensure the efficient, professional and organized operation of the clinic. A patient champion, technical expertise, problem solver, fact finder with a relentless drive to achieve excellence.

RESPONSIBILITIES:

• Assists the Clinic Manager to achieve performance goals including, but not limited to, patient retention, patient satisfaction, patient count, operational targets and patient, physician and staff engagement.
• Ensures that company policies, processes and procedures are adhered to
• Assists in maintaining optimal levels of advertising and marketing supplies
• Responsible for handling patient concerns in an effective manner in accordance with our customer service standards
• Creates a customer service culture that supports our patients and clinicians
• Assists Clinic Manager in communicating and executing on strategic initiatives affecting clinic operations including the ongoing development of a customer service culture, communication, core purpose and core values with staff and clinicians.
• Exemplifies the organizations core values and ensure staff are aware of organization's core purpose and core values and are performing to these standards on an ongoing basis
• Assists in completing operational reporting and metrics
• Supports and executes on business development programs and initiatives
• Ensures Med Access is protected and safeguarded according to organizational policy
• Manages clinic staffing levels for adherence to the staffing model

• Complete accurate clinic billing

• Coverage of MOA role when necessary
• Assists Clinic Manager with performance management, performance reviews and progressive discipline as required
• Participates in the hiring of all staff as required
• Ensures staff are properly trained in all aspects of their role and provides on-going coaching as required
• Actively participates in and leads company initiatives

• Assists with Design, Social Media and Advertising

• EMR trainer for new physicians
• Performs other duties as assigned

KNOWLEDGE, SKILLS AND EXPERIENCE:

• 2-3 year college diploma in business or related field
• 5 years clinic experience using Telus Med Access
• Previous supervisory experience is an asset
• Customer service focus with strong communication skills
• Time management skills
• Detail oriented with exceptional problem solving skills
• Demonstrated ability to be adaptable and flexible
• Ability to handle confidential information in compliance with the Health Information Act guidelines