Are you passionate about IT and customer support? Join us as a NOC Analyst 1 and play a role in providing fast, reliable technical support to our clients. You'll handle a variety of technical challenges, from troubleshooting software issues to managing ticket escalations, all while ensuring exceptional client satisfaction.

At The ITeam, we believe in putting our customers first, working as a team, and always doing the right thing. Here, you're not just handling support tickets – you're helping build relationships through your expertise, problem solving skills, and commitment to service.

To learn more about The ITeam, please visit www.theiteam.ca!

As the NOC Analyst 1, your day-to-day responsibilities may include:

• Being the First Line of Support: Handle client support requests through phone, email, and remote access, offering quick and friendly solutions for hardware, software, and application issues.
• Diagnosing and Resolving: Analyze and troubleshoot within strict timelines, ensuring minimal downtime for our clients.
• Escalating When Needed: Keep things running smoothly by escalating any issues that exceed billable time and following up with clients and internal teams.
• Keeping Records Organized: Document client updates in our systems (ConnectWise or IT Glue) to keep everything running seamlessly.
• On-Call Rotation: Occasionally join the on-call rotation for after-hours support.

On your resume, we will be seeking the following qualifications:

• Progressive IT technical experience in a related field
• Post-secondary degree or diploma with an IT focus or equivalent
• Experience working with Windows Active Directory, Group Policy, DNS, etc.
• Experience working with firewalls, TCP/IP and Internet connectivity configuration
• Commitment to ongoing learning and certification (examples include Cisco, Aruba, Sonicwall, or Fortinet security appliances)
• Experience with all aspects of business networks – end-user support, security, backup and recovery, disaster recovery, desktop and software version management
• ITIL Certificate would be considered an asset

During the interview process, we will be looking for:

• How you express your technical knowledge and articulate complex IT issues to a variety of audiences
• Exceptional interpersonal skills: how you relate with others even when you're under the pressure of an interview
• Examples of how you manage multiple projects at a time taking into consideration time management and organizational skills
• Example of projects you've completed autonomously and independently
• Examples how you've gone above and beyond for your client group (whether in house or as a consultant in the past)
• Commitment to the following schedule: Tuesday – Saturday (8 am – 5 pm)

Why ITeam:

• An amazing leadership team committed to your growth and development
• Competitive base salary with regular commitments to reviews and rewarding performance
• Investment into your learning and growth
• A platform to voice your ideas and your concerns

To Apply:

Please submit your resume and cover letter online, preferably, in one document. While we appreciate all candidates who apply, only those deemed qualified by the hiring manager will be contacted.

Commitment to Diversity, Inclusion and Equality:

The ITeam is committed to creating an employment opportunity that begins with inclusion, diversity, and equity. We welcome individuals from all backgrounds to apply including: of any race, ancestry, place of origin, colour, ethnic origin, ability, citizenship, creed, sex, sexuality, sexual orientation, gender identity, gender expression, same sex partnership, age, marital status, family status, immigration status, receipt of public assistance, history of mental health issues, health status, political affiliation, learning difference, level of literacy, accent, first language, body type, physical appearance and abilities, stature or socio-economic status.