DATE: November 22, 2024
LOCATION: Toronto, ON – Positive Service Coordination
COMPENSATION: $53,630 - $65,589 annually prorated

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,633 annually and providing 1,861 units of supportive housing last year, LOFT is one of Ontario's largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.
To help fulfill its mission, LOFT is hiring a Case Manager.
Job Summary
As a Case Manager you will work to coordinate a support network for clients living with mental health challenges, substance use issues, physical health issues and experiencing homelessness. The position attempts to empower the client, thereby increasing their independence, dignity and self-respect. Direct support will be provided to clients in service navigation, housing and shelter access, linkages to physical and mental health care, goal setting, crisis intervention, and advocacy.
Positive Service Coordination (PSC) is a program within McEwan Case Management that provides short-term intensive Case Management for adults 16 or older living with HIV or AIDS and experiencing homelessness, mental health challenges and/or substance use issues. PSC also provides services to individuals who identify as trans, non-binary and gender fluid and require case management support.What You Will Do

• Develop a plan of support and recovery which includes identifying priorities and goals in collaboration with the client and other service providers, and as identified through intake assessments, including OCANs;

• Promote the personal empowerment of each individual through case planning, mentoring, accompaniment, and support in the development of life skills, including accessing services, accessing and maintaining housing, attending appointments, and managing activities of daily living;
  
• Work within a formal partnership with community agencies to coordinate care, reduce barriers to services, and collaboratively problem-solve to address complex challenges experienced by clients;

• Establish and coordinate a support network of social, medical, psychiatric and other community links. Develop a coordinated care plan as appropriate;

• Provide service navigation and advocacy in regards to accessing shelters; safe beds; and transitional, supportive and permanent housing appropriate to the needs of clients;
• Provide crisis intervention and assist in the development of safe plans with clients;
• Participate in the administration of the program by completing and maintaining the required records, assessments or statistics such as client files in accordance with established procedures;
• Participate in planning, organizing, promoting and conducting events for clients to address social needs and reduce isolation; maintain an awareness of community events and activities to promote the social inclusion of clients;
• Support with staff vacation and sick coverage; orient new staff, students or volunteers as required

What You Bring:
Must Haves

• An excellent understanding of harm reduction, and psychosocial rehabilitation principles as acquired through a relevant degree/diploma in human services
• At least three years of experience working with individuals living with HIV/AIDS who have experienced homelessness and mental health and/or substance use barriers
• At least three years of experience supporting individuals in 2SLGBTQ+ communities with demonstrated skill in working with trans, non-binary and gender fluid individuals, including knowledge of relevant community services
• An understanding of the therapeutic relationship with an ability to negotiate with clients on goals and priorities
• Strong skills in working within formal partnerships, including maintaining timely and thorough communication, collaborative problem-solving, and maintaining strong inter-agency relationships
• Excellent interpersonal, relationship-building, communication and counselling skills
• Understanding of anti-oppressive principles and trauma-informed care
• Good analytical, time management and organizational skills to maintain consistency in client support
• Good intake assessment, crisis intervention, advocacy and problem-solving skills
• Computer literacy sufficient to produce and maintain files, records or statistical information

Work Environment:

• Travel in all weather, required to go up and down stairs, travel to community locations daily

What We Offer

• • A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability
  • Defined Benefits Pensions Plan
  • 24/7 Employee Assistance Program
  • E-learning program available all year round
  • Starting vacation time above minimum standard,
  • Additional paid personal and paid sick days
  • Professional development budget available to help you nurture and shape your career
  • Corporate Gym membership rate with GoodLife Fitness
  • Access to Perkopolis, a comprehensive corporate discount program
  • Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
  • Tuition reimbursement program
  • Maternity-leave top up program

Our Commitment to Diversity and Inclusion

LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT's vision is that together, we can all live successfully in our community. Our client population reflects Ontario's diverse community and it is LOFT's goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don't “tick all the boxes” but think you'd thrive in this role, you are encouraged to apply.
Note: A satisfactory vulnerable sector check (VSC) is also required.
CLOSING DATE: December 9, 2024

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LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting [email protected] or (416) 979-1994.

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