Reservations Manager - Air

Job Type: Full Time
Location: Remote
Reporting to: Air Manager (East/West)

Goway Travel was founded in Toronto in 1970 by Bruce Hodge, a young Australian economist who moved to Canada to follow his dreams.

From there, we have established ourselves as a global influence with offices in Toronto, Vancouver, Los Angeles, Sydney, and Manila. While the travel industry endured major challenges, our strong foundations allowed Goway to forge ahead. We continually innovated, invested in new technology, and challenged the status quo.

Still owned and operated by Bruce, with the support of his leadership board, our mission has always been to help our clients realize their travel dreams. Today, we are an industry-leading, global travel company with over 600 employees. Our team of experts utilizes cutting-edge technology to tailor-make 4 and 5-star travel experiences in over 100 countries around the world.

At Goway Travel, we're not just a company; we're a family of dreamers and doers, inspired by our founder's incredible journey. He didn't just follow a career path; he followed his heart, and in doing so, he built a company that helps others follow theirs.

If you're passionate about travel and innovation, we invite you to be a part of our exciting journey!

The Role:

Air sales division is responsible for quoting air-only requests to Travel Agencies within North America. The Reservations Manager - Air oversees the entry and management of air travel quotes and bookings using TBX, GDS, and Amadeus systems while ensuring accuracy in fare construction and compliance with airline contracts. The ideal candidate will have strong customer service and sales skills, in-depth knowledge of airline routings, and experience in closing deals while meeting sales targets.

Key Responsibilities:

1. Marketing & Promoting the air only Call Centers (Group Air, Complex Desk, and B2B/B2C online engines)
2. Tracking & Managing current/new KPI's
3. Growing Air volume (tickets), revenue (margins), and overall gross sales.
4. Train and develop current staff to achieve strong customer service awareness, and higher revenue wins.
5. Track and measure individual sales targets
6. Work with internal VP/Managers assisting with the air growth within their business units
7. Along with the commercial airline contracting team, assist in growing the overall air contract portfolio.
8. Manage and promote customer loyalty program
9. Assist back-office team with automation, and AI integration processes.
10. Help create an efficiency culture within GowayAir sales team
11. Establish positive relationships with Airline partners, and suppliers alike
12. Create & Manage strategic airline selling plans based on backend opportunities
13. Develop strong sales reporting delivery methods; creating real-time awareness of pitfalls, and opportunities.
14. Create/Manage working budgets, and current/future business plans.
15. Implement and oversee old/new software projects
16. Suss out new revenue sources via global opportunities.
17. Identify, and plan out the risk management process

Required Skills and Qualifications:

• Strong working knowledge of ticketing, back-office software solutions, and Amadeus.

• Superior communication skills.

• Working knowledge of MS365.

• Analytical thinker.

• Strong comprehension skills.

• Familiarity with contract negotiations.

• Strategic thinking.

• Strong mathematical skills.

• Proven experience in motivating, coaching, and supervising employees.

• Excellent sales and customer service skills and attitude.

• Conflict resolution and leadership skills.

• Problem and complaint assessment and review skills.

• Strong comprehension of sales targets and reporting.

• Highly organized with strong prioritization skills.

• Strong knowledge of systems and processes.

• Uphold integrity and maintain brand standards.

• Able to identify hidden opportunities.

The Goway Advantage:

At Goway Travel, we're more than just a company—we're a close-knit family that values inclusivity, diversity, and innovation. Here, we don't just work with ordinary travel packages, we connect globetrotters with some of the most exciting and unique destinations around the world.

We offer a competitive salary with added support incentives, and we believe in taking care of our team with paid personal days and birthdays off. Plus, we provide ongoing training to help you stay ahead in the industry, and a comprehensive health benefits package to ensure you're well-supported.

You'll also have the chance to grow within the company, working with diverse teams in different locations and building a rewarding career with us.

How to Apply:

If you want to be part of an innovative and results-oriented team and work alongside supportive and knowledgeable staff, we encourage you to apply to Goway today and help us deliver the world to the Globetrotters in our midst. Let's grow together. Click Apply Now today!

*All candidates will be afforded equal opportunity through the recruiting process, but please be advised that only those candidates selected for interviews will be contacted.*

Please note: Goway Travel will never reach out to you on WhatsApp to proactively recruit you for any kind of work. We will also never ask you to create an account or install an app during recruitment. If you receive a message of this nature, please disregard and block the sender, and report it to Goway.