Company Overview

Genesys Consultant - Call Center environment

Job Skills/Necessary knowledge of:

Technical Skills/platforms with experience and/or familiarity Strong emphasis on

Genesys related experience with broad understanding of overall call center

architecture

•Strong technical Skills Genesys Call Routing, IVR and Call Center Reporting

• Understanding of call routing flows

• Installation, Troubleshooting, and Configuration of Genesys Infrastructure

Components

• Genesys Environment Troubleshooting knowledge

• Should know application configuration using GA, GAX, CME

North York, ON

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