Title: Account Manager

Department: Web & Apps Support

Location: Vancouver, Sofia

Reports To: Team Manager, Web & Apps Support

COMPANY OVERVIEW:

NetNation, a division of Ntirety, is a leader in providing innovative, reliable and secure online solutions to SMBs through direct and indirect channels. NetNation delivers reliable, secure, and scalable online solutions to over 500,000 customers worldwide. NetNation has emerged as one of the largest private labeled SMB hosting solution providers in the world due to the company's expertise in developing secure, multi-tenant hosting environments and is committed to providing SMB's with cost effective business solutions. NetNation's core products include Domain Names, Web Hosting and Email, and other online applications such as backup and recovery, security and online presences builders. For more information about NetNation, please visit http://www.NetNation.com.

We are first and foremost a service company, enabled by technology… not the other way around. We believe that service is the core to creating a vibrant, “built-to-last”, organization. If what I've said isn't a mission you can get behind, or you are looking for a big paycheck to do more “directing” than “doing”… stop reading.

Still with us? You likely believe that there is more to a job than just getting paid, and that the mission really matters. Good. Because we believe that too.

POSITION PURPOSE:

The Account Manager will be part of our expanding Professional Services team, which is focused on creating and maintaining client-facing website projects based on the WordPress content management system. This is a key role for our growing team and will be working closely with Sales and Professional Services website developers to gather requirements, maintain close communication with the customers during the website creation process, provide customers with status updates and ensure project is moving within scope and budget.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Serve as the lead point of contact for all customer account and project management matters
• Coordinate calls, meetings and communications between customers and project team throughout the client onboarding and project implementation phases
• Document and communicate project status, issues, and risks in a timely manner to project team and client
• Manage effective project implementation and delivery to ensure customer satisfaction
• Work with internal teams and/or customers to ensure complete and timely delivery of projects
• Responsible for identifying potential areas of concern for customers before they arise and ensuring an excellent Service Delivery experience
• Ability to hold regular governance sessions with all levels of leadership, both internally and externally
• Coordinate and ensure successful project milestone events

DESIRED MINIMUM QUALIFICATIONS:

• The optimal candidate will be a professional team player who has competitive fire and a significant interest in growing their skills and experience as an Account Manager. In addition, candidates need to be quick learners interested in applying their skills in account and project management
• 1+ years of experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Ability to manage and prioritize multiple projects/tasks concurrently
• Ability to manage through difficult situations internally and with external customers
• Ability to communicate website design info and ideas so others will understand
• Must be well organized and detail-oriented and have excellent interpersonal skills
• Must have excellent problem solving and the ability to prioritize tasks and responsibilities

• Possess the desire to take on advanced responsibilities
• Understands the link between a customer's business demands and the website creation process

• Excellent verbal and written communication and documentation skills with great attention to detail and accuracy
• 4-year degree in Business, Computer Sciences, or Engineering preferred

PREFERRED SKILLS:

• Knowledge of website design and development
• Experience with WordPress content management system
• Understanding of web standards and best practices
• Experience with WooCommerce
• Experience with SEO best practices

NetNation, a division of Ntirety is an Equal Employment Opportunity / Affirmative Action Employer (EEO/AA). If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you! Ntirety is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other classification protected by Federal, State or local law.

NetNation thanks all candidates for their interest; however, only shortlisted candidates will be contacted.