Vessi is a category-defining footwear and apparel brand with roots in Vancouver, Canada. At Vessi we know that water is a magical ingredient for happiness and peace, and since 2018, we've been on a mission to welcome the water and share it with the world. That's why we create 100% waterproof products that make experiencing the magic of water easier and more fun. We also believe in protecting water supply and replenishing fresh water for people who need it most through exciting charity partnerships.

Our community and team are out in the world spreading kindness, cold plunging, cleaning up coasts, and #makingwaves. And more recently with our expansion into omni-channel, we're enabling even more people to experience the magic of water through our products and brand experiences. We've got big plans ahead with more innovative products and expansion into the US market, and we're on the lookout for passionate and driven individuals to join us on this journey.
If you want to be part of a growing brand, and you're the type to walk through a puddle rather than around it, we'll get along just fine!
For more information, visit www.ca.vessi.com.

Overview

We're looking for a Senior Manager Retail Operations (Maternity Leave Contract) to join our Vancouver HQ! This 14-month maternity leave position plays a pivotal role in supporting our growing retail presence and teams. In this key role, you'll be the crucial link between our HQ and Retail Leadership by providing operational support, expertise and communication plans, driving business objectives to meet key timelines and deliverables. If you are an experienced Sr. Manager with retail operations experience, be sure to apply today!

Salary Range: $106,000 - $119,000

What You'll Do:

Operations

• Owner and executional lead of the retail support process for stores
• Own the retail operations task and project prioritization and backlog
• Ensure operational changes are completed on time and on budget
• Create detailed plans for execution including pre launch UAT testing, store communications and go live checklists
• Escalate urgent and high impact priorities to the Director of Retail

Store Enablement

• Accountable for the enablement of KPI tracking and communication of retail program to the Director of Retail and Senior Leadership
• Partner with cross functional leadership to foster a culture of measurement - generate insights to support decision making
• Own the implementation of new retail SOPs and initiatives
• Implement brand campaigns, new product launches and promotions go live at store level
• Monitor and assess readiness to ensure the store is ready to go (ex. Inventory, POS setup, marketing assets, visual merchandising)
• Support the hiring and onboarding of new retail managers
• Owner of large transformational projects that improve retail operations

Communication

• Key HQ point of contact for Store Leadership (Multi Unit Manager, Store Manager, Assistant Manager)
• Provide in-field insights on retail team efforts to support organizational goals or challenges
• Participate in post campaign de-briefs
• Participate in weekly operational meetings with cross functional leads
• Support with QBR preparation and presentations
• Key HQ point of contact with our main Retail partners (ex. Shopify, 3rd party IT team, landlords) for operational improvements or issues

Store Expansion

• Key stakeholder in retail expansion and retail renovation projects
• Owner of store specific operational requirements
• Responsible for the transition from key handover to the Retail management team

Qualifications

• Bachelor's degree required
• 3+ years in retail operations support
• 6+ years in project or program management
• Experience working for an omnichannel retailer and understands the retail pillars (people management, sales management, visual merchandising, marketing, logistics, IT and third party management)
• Exceptional communication and presentation skills to senior leadership
• Experience in building processes from the ground up
• Demonstrated consulting, influencing and negotiation skills
• Creative problem solving skills and a customer centric mindset

Nice to Have:

• Experience with Shopify
• Experience with ERP systems
• Led a large transformational project (ex. tech implementation or store opening)
• Experience with apparel or footwear retail landscape
  

What You'll Get:

• Opportunity to help build an ever-evolving brand
• Competitive salary
  
• Professional development opportunities
• Extended health benefits package including EAP
  
• $1000 per year Education Reimbursement
• 40% Family & Friends Discount
• Free Vessi product and 50% Employee Discount
• Flexibility to WFH and from our beautiful office 2-3 days/week
• Dog-friendly office
  

At Vessi, we are committed to creating an environment where all team members feel welcome and have the opportunity to succeed. We believe that a strong commitment to diversity and inclusion allows us to truly fulfill our mission and live out our core values. We are an equal opportunity employer and encourage people of all backgrounds, perspectives and skillsets to apply.