Position Title: Dispatcher

Reports to: Shipping Supervisor

Success

To be successful in this role, the Dispatcher is fully engaged and is always willing to go above and beyond to create a great experience with Wholesome Kids customers through the interactions with drivers, customer service and delivery application. Good relationship building skills are needed to excel with drivers and internal team members. The main goal is to ensure all the delivery orders are uploaded properly and timely manner and route optimization. Furthermore, the compliance to driver scheduling, QA monthly contractor documentation, app training to drivers, informing Customer Care if food is late / answering queries, and post inspection daily of the fleet.

The Role

The Dispatcher is responsible for software utilization and optimization and other duties as assigned by Management. This includes ensuring scheduling the drivers and correct delivery manifests are current with the software and ensuring driver reviews are shared with the Shipping Supervisor and Customer Service.

Qualification and Experience

• At least 2 years of experience in customer service, outbound logistics (dispatch application), excellent attitude, initiative and attendance
• Proficient in MS Word, Excel, Outlook + Badger/GPS (CIGO recommended)
• Working in a fast-paced environment with tight timelines
• Can work well independently as well as in a team
• Organized with the ability to prioritize and manage time well
• College Diploma or University Degree is an asset
• Values and seeks feedback from others
• Models and upholds the company's charter and values
• Displays a high level of Integrity

Duties and Responsibilities

• Being on site at 6:00am, flexibility is an asset
• Ensuring all routes are on-routed in the delivery application (accurate and on-time)
• Routing optimization and identifying cost improvements (use of 407)
• Providing reports to Accounting to enable accurate invoicing for contractors
• Training and monitoring drivers through delivery application
• Assist in tracking driver issues and coach to correct / identify root cause issues
• Optimized the coordination of drivers to make food pick-ups for production as required
• Resolve issues regarding shipped orders directly with drivers and Customer Care
• Ensure compliance to legal regulations and company policies
• Provide recommendations/improvements to Management