Embossing and Duplication Technician

Full Time, Permanent

Toronto, ON

Compensation: Start rate $27.39/hr (will increase to $27.94/hr on April 1, 2025, and then to $28.50/hr on October 1, 2025.)

Reports to:Manager, Duplication, Embossing and Logistics

Direct Reports: No

Join us in our mission to change what it is to be blind in Canada.

Founded in 1918, CNIB is one of Canada's oldest charities. We believe our new strategic plan, The Way Forward, will once again revolutionize the way we serve and support our community from coast to coast. Working with us means that you'll be part of an ambitious, diverse team that's committed to changing what it is to be blind today.

We're looking for a mission-driven Braille Embossing and Duplication Technician

who is passionate about creating more accessible, inclusive, and equitable communities across Canada where people with low vision have unlimited opportunities and can experience life free from barriers and discrimination.

Your Impact at CNIB

• Emboss electronic Braille files produced by volunteers and staff.
• Provide technical support to staff and volunteers on all aspects of both hardware and software required to create hard copy Braille output, including DBT, Everest, Braillo embossers, cutter, laminator, bursting and binding equipment.
• Responsible for technical support and training for Production Operative staff on all aspects of both hardware and software required to create audio compact discs including Microtech duplicators.
• Assisting with digital device downloads and training.
• Assist in the production of documents in Braille Duplication, including quality checks, collation, binding and assembly.
• Creating Print Braille editions, including embossing, binding, assembly, quality checks.
• Maintain and conduct routine maintenance on all equipment in the Braille Duplication area and CD Duplication area.
• Service and repair CD duplicators and Braille embossers.
• Cross-train other staff on machine learning, maintenance, embossing practices and procedures.
• Track and meet production deadlines and targets.
• Learn and teach basic braille knowledge (CNIB will provide the braille reading training).
• Provide and present tours of the embossing area.
• Report to senior leaders on targets, projects, and milestones.

Requirements

Who you are:

Education and Certifications

• Secondary school diploma

Experience and Qualifications

• Five years of related work experience operating machines and working with software and hardware.
• Two years of team lead experience is an asset, to assist with training others on operating machines, overseeing troubleshooting efforts and advising on best practices for problem resolution, fostering a collaborative environment, tracking task progress and adjusting priorities as needed to meet timelines, resolving production queues, suggesting and implementing changes to improve efficiency and effectiveness, and acting as a liaison between the team and other departments.
• Excellent working knowledge of desk-top applications, with particular emphasis on file management.
• Ability to lift and carry 30 pounds.
• Braille Reading Course is required and may be learned at work.
• Excellent working knowledge of Microsoft Office and other applications, with particular emphasis on file management.
• Familiarity with Braille production software, embossers, bursting and binding equipment an asset.
• Familiarity with machine repair and technical maintenance.
• Familiarity with CD production software, duplicators and DAISY players an asset, or ability to learn about new technology and equipment quickly.
• Detailed oriented, well organized, able to change priorities to meet deadlines.
• Time management skills
• Team player
• Ability to work with minimal supervision
• Problem solving skills
• Experience training, teaching, or coaching others
• Excellent customer service skills
• Strong communication skills
• Experience working to deadlines
• Understanding of or passion for accessibility an asset
• Presentation skills an asset
• Personal or professional experience relating to blindness and sight loss is considered an asset.
• Personal or professional experience working with assistive technology and/or accessible environments is considered an asset.

Work Environment

• Ability to work flexible hours.
• Work will involve lifting of heavy equipment (30 pounds).
• Standing for extended periods of time to operate machinery.

Benefits

Perks

We offer industry leading comprehensive and competitive Total Rewards packages and a wide range of perks, including:

• Flexible and hybrid working arrangements and schedules.
• Opportunities for professional development and growth, including internal inclusion, diversity equity and accessibility (IDEA) initiatives.
• Group insurance benefits include dental, health and vision care.
• Enticing internal employee referral program.

Be Part of Our Mission

If this sounds like the role for you, please visit our website to submit an application.

Closing date: December 10, 2024

Please note that while we invite applications from all interested and qualified applicants, we are unable to follow-up with every applicant.

Working Together for Change

Our diversity is our strength – we take pride in our inclusive workplace. We are committed to recruiting and selecting candidates through fair, transparent, and accessible practices. We strongly encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, people who are blind, partially sighted, or Deafblind, and those who identify as women and/or 2SLGBTQ+.

CNIB is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations at any stage of the hiring process.

Learn more about our mission here.