About Ballad

Since 2012, we've been successfully designing and executing training and employment programs across the province, collaborating with industry leaders to deliver tangible results. Our workforce development programs have built capacity in diverse areas including entrepreneurship, insurance, information and computer technology, construction, French language acquisition, hospitality, supply chain management, and more. We have delivered unique workforce development programs for a variety of organizations, Indigenous Communities and on behalf of the Ministry of Jobs, Economy and Northern Development and Ministry of Seniors, Community & Social Services, Ministry of Children's Services and Social Development Canada.

Beyond workforce development, we're your trusted partner in driving economic growth and operational excellence through our top-tier business consulting and advisory services. From housing needs assessments to navigating grant applications, we're committed to empowering individuals, uplifting communities, and driving business success. Join us at Ballad, where every opportunity is a chance to make a difference.

Role Overview

The Program Supervisor will play a key role within Ballad's Edmonton Integrated Training Programs, overseeing programs with varying focus in insurance, transportation and supply chain. This leadership position is responsible for program planning and development, training, and partnership management.

The successful candidate will be a passionate and motivating leader who will help guide their teams to meet the evolving needs of individual learners. This role is crucial in supporting participants' long-term workforce attachment and resilience to economic vulnerabilities.

Key Responsibilities

Leadership and Team Management

• Lead and support a team of program coordinators who are accountable to each workforce development program.
• Strong problem solving skills with ability to resolve a variety of team issues including but not limited to: recruitment, facilitation, and work placements.

Program Oversight

• Ensure the successful implementation and alignment of training programs with organizational goals.
• Monitor, evaluate, and adjust programs to achieve desired outcomes.

Recruitment and Facilitation

• Guide and support the team in participant recruitment.
• Maintain high-quality facilitation standards across programs.

Work Placement and Employer Engagement

• Support initiatives to develop and maintain employer relationships for participant placements.
• Ensure successful work placements and resolve related issues.

Compliance and Funding

• Ensure compliance with government-funded program requirements and reporting.

Networking and Community Engagement

• Build and maintain a professional network within Edmonton's workforce development community.
• Represent the organization at industry events and build partnerships.

Narrative and Reporting

• Develop compelling narratives for monthly and end-of-program reports.
• Communicate program impact effectively to stakeholders.

Technical and Data Management

• Track and analyze program data using Excel and project management tools (Monday.com)
• Use data insights for program improvements and decision-making.

Experience

The position requires the following skills, experience, and abilities:

• A degree or diploma in Management or a related field
• Proven experience in leading and managing training programs, preferably in government-funded environments.
• Experience in supervising and mentoring direct reports, offering guidance, support, and fostering a positive work culture
• Proficient in data tracking and analysis using Excel and project management tools.
• Skills in cultivating an accountable, collaborative and entrepreneurial team environment.
• Excellent written and verbal communication skills, with an ability to craft compelling narratives.
• Strong network within the workforce development community in Edmonton.
• Problem-solving skills and the ability to support team members in various challenges.
• Knowledge of recruitment, facilitation, and work placement processes.