STORE MANAGER
Job Description
Department: Retail
Reports to: Country Manager
Supervisory Responsibility: Assistant Manager, Key Holders & Sales Associates
Position Overview
Store Managers oversee all aspects of store operations, including inventory management, sales performance, staffing, and customer service. The Store Manager will recruit, train, and motivate a high-performing team, provide ongoing coaching and feedback, and foster a positive work environment that promotes teamwork and collaboration. He/she must provide exceptional customer service, address customer inquiries and concerns in a timely manner, and implement strategies to enhance the overall customer experience.
Key Responsibilities

1. Sales & Revenue Growth

• Develop and execute sales strategies to achieve revenue targets and maximize profitability.
• Analyze sales trends and customer data to identify opportunities for upselling and cross-selling.
• Drive sales through effective merchandising, product placement, and promotional strategies.
• Optimize store schedules to achieve budget and SPH goals; live management of the schedule to react to business trends and manage payroll costs.

1. Store Operations

• Inventory Management:
  • Follow, understand and execute all inventory handling procedures in a timely manner, including consolidations, recalls, markdowns and shipment receiving.
  • Maintain accurate store inventory including movements, processing damages, mismates, and investigating negative on hands.
  • Prepare for and conduct store inventory procedures.
  • Communicate all product needs to Store Operations & Training Specialist.

• Loss Prevention & Security:
  • Follow all operating and cash management policies & procedures to protect store assets and minimize loss, including proper administration.

• Maintain Health & Safety Standards:
  • Follow all health & safety standards to maintain a safe work environment for all staff and customers including submitting incident reports as required.
  • Ensure all store staff follow the ladder safety policy.

• Store Set-up & Organization:
  • Set up all areas of the store such as stockrooms, cash desks, communication boards and operational binders to standard.
  • Keep all areas of the store organized, including stockrooms, POP storage, bathrooms, and store administration.

• Communication:
  • Maintain all staff communication boards with current and up-to-date information
  • Effective e-mail management to share relevant corporate and store information with store teams
  • Facilitate management and store meetings to align the team on sales and operational objectives and achieve budgets

1. Team Management

• Recruit, train, and motivate high-performing team members.
• Provide ongoing coaching and feedback to ensure that team members are meeting performance expectations and delivering exceptional customer service.
• Foster a positive work environment that promotes teamwork, collaboration, and employee engagement.

1. Omni-Channel

• Oversee and coordinate omni-channel operations to ensure seamless integration of online and offline channels.
• Coordinate the fulfillment of online orders, including picking, packing, and shipping, to ensure timely delivery to customers.
• Train team members on omni-channel processes and procedures, including the use of technology for order fulfillment and customer engagement.

1. Customer Experience

• Lead by example in providing exceptional customer service to all customers.
• Implement strategies to enhance the overall customer experience using the GEOX Service Model, including personalized service, product knowledge training, and customer engagement initiatives.
• Address customer inquiries, concerns and feedback in a timely and professional manner.

1. Visual Merchandising

• Ensure that all team members understand and implement corporate visual directives effectively.
• Maintain brand presentation by upholding visual standards consistently.
• Adapt store visual standards in response to business results while preserving brand integrity.
• Maintain physical store maintenance standards to create a functional, safe, clean, and brand -enhancing environment.
  

Position RequirementsEducation:University/College Degree or commensurate retail experiencePrevious Experience:Minimum of 5 years' experience in retail management, with a proven track record of driving sales and delivering exceptional customer service (preferably fashion apparel/footwear).Required Skills: Communication skills - ability to clearly communicate & articulate key ideas and concepts with people at all levels of the business
Solid people management & interpersonal skills – proven ability to build positive relationships to coach staff with increasing sales performances and furthering retail career development
Strong quantitative analytical skills: can extract and interpret information to justify business decisions
Strong computer and system skills – proficiency in Microsoft Excel and POS system
Business acumen - understand key retail performance metrics, and can connect results to business decisions and personal work tasks
Organizational skills – can manage multiple tasks to prioritize and meet objectives and critical deadlines; able to execute to plan. Key CompetenciesPassionCustomer Service FocusAccountabilityLeadershipTeamworkAdaptabilityCommunicationContinuous Learning
Physical Working Conditions

• The physical environment of this position requires the employee to work mainly indoors
• Be able to stand, walk, bend, crouch, and reach for extended periods of time
• Handle telephone and in-person conflicts and be able to deliver resolutions
• Lift merchandise up to 30 lbs. and move fixtures throughout the store

NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned to meet the ongoing needs of the company.

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