Global Traffic Group, a leader in developing innovative solutions for safer roadways and smarter, more efficient communities, is seeking a motivated and enthusiastic professional to deliver exceptional service and support to our clients. This is an ideal role for someone who excels in client-facing interactions and is eager to make a significant impact.

What We're Looking For:

• A professional who thrives in a customer-focused environment and champions a client-first philosophy.
• An individual passionate about building strong, personalized relationships.
• A proactive and adaptable service representative with excellent interpersonal skills, committed to creating positive and memorable experiences for every client.

Role Overview:

As a Client Support Coordinator, you will be essential in supporting our clients and driving our mission forward. Your main focus will be nurturing client relationships, ensuring their satisfaction, and providing vital support to enhance our service delivery. This position requires a problem-solver who can adapt to diverse client needs and foster a positive client experience.

Key Responsibilities:

• Provide administrative support to the COO, including preparing and facilitating client meetings and presentations.
• Act as the primary point of contact for assigned clients, delivering top-tier support and fostering long-term partnerships.
• Manage and respond proactively to client inquiries via phone, email, and other communication channels.
• Assist in onboarding new clients and deliver comprehensive training on our technology and software solutions.
• Anticipate and monitor client needs, offering tailored solutions aligned with company services.
• Efficiently address and resolve client issues, escalating to relevant teams as needed.
• Collaborate with internal departments to ensure seamless service delivery and client satisfaction.
• Maintain thorough and accurate records of client interactions and support activities in company systems.
• Identify opportunities to enhance the client experience and improve internal processes.
• Support the sales team by identifying potential business opportunities through client interactions.

Qualifications:

• Degree or equivalent work experience.
• 3+ years of experience in client support, customer service, or a related field.
• Strong communication skills with the ability to explain complex concepts clearly and simply.
• Proven problem-solving skills and the ability to manage challenging situations calmly and effectively.
• Proficiency with client relationship management tools and software.
• Ability to work independently as well as collaboratively within a team.
• High attention to detail with excellent organizational skills.
• Passion for technology, innovation, and helping others succeed.
• Strong understanding of company products, services, and policies.
• Effective time management and decision-making skills.
• Adaptable, accountable, and dependable.
• Sales experience or interest is an added advantage.

What we offer:

• Competitive salary and benefits package.
• A collaborative and inclusive work environment that encourages innovation.
• Career growth and professional development opportunities.
• The chance to leave a lasting impact by contributing to smarter, safer, and more efficient cities.

Work Conditions:

• This position is a full-time, 40hr/week requirement
• This position works 8hr shifts, Monday to Friday (5 x 2)
• Flexibility to work overtime to meet deadlines as required.

Location: St. Albert, AB (on-site)

Conditions of Employment:

Successful applicant will be required to obtain a satisfactory criminal background check.

Successful applicant must be a Canadian resident or lawfully able to work in Canada.

We wish to thank all applicants for their interest; however, only those candidates selected for interviews will be contacted.