Branch Manager

Langley, BC

Full-Time

CAN -BC-LAN-180-190924

SUMMARY

Reporting to the Director, Western Canada, the Branch Manager is responsible for the branch's profitability and sets the strategic direction for the branch. The position focuses on managing internal business processes to support all functions within the branch. The Branch Manager's responsibilities are categorized into four areas: financial, sales, operations, and people management.

RESPONSIBILITIES

Financial

• Under the guidance of the Director, accountable for the profit/loss of the branch.
• With the Director, prepares the annual branch operating budgets (sales and expenses) and regularly monitors actual levels against budget.
• Work with the Director to ensure the achievement of financial targets.
• Develop and implement short- and long-term strategic plans for the branch that ensure the attainment of branch goals and annual targets.
• Plan and establish systems to control expenses at the branch location.

Sales

• Develop and coach the Inside Sales Manager, Outside Sales Manager, and Commodity Manager to meet or exceed sales goals by defining strategies, promoting national programs, offering excellent customer service, achieving accuracy with orders, and increasing the dollar value of orders.

Warehouse Operations and Safety

Warehouse Operations

Provide strategic direction to achieve and maintain an efficient and safe warehouse, while meeting customer service levels and achieving inventory integrity in collaboration with National Services.

• On an ongoing basis, work with the Operations Manager on procedures to achieve and maintain customer service order levels and maintain a positive work environment.
• Ensure processes are in place to review invoices, work orders, and demand forecasts to estimate peak delivery periods and to staff appropriately.
• Ensure compliance with WCB regulations and meeting Doman safety guidelines.
• Ensure ongoing benchmarking with other Doman branches to share best practices.

Facilities Management

• Responsible for upkeep and security of building and warehouse.

People Management

With eight direct reports performing the day-to-day functions, the Branch Manager is indirectly responsible for approximately 40 employees.

• Create and maintain a positive, productive, and transparent teamwork environment.
• Manage and develop direct reports.
• Conduct performance reviews regularly.
• When needed, comfortable with conducting difficult conversations with employees.
• Working closely with Human Resources, address employee issues fairly and consistently.
• Lead the negotiations for collective agreement bargaining and manages union grievances.

Requirements

KNOWLEDGE, SKILLS, AND ABILITIES

Experience

• A track record of success as an accomplished manager with profit/loss responsibility of a small to mid-sized business
• Experience in industrial distribution, building industry or related experience is a definite asset

Leadership

• An empowering leader with the ability to develop, inspire, and lead a team in the achievement of objectives and goals
• Effective at ensuring vision and strategies are translated into action
• Delegates effectively and monitors the team to ensure they have the skills and resources to meet deadlines and commitments
• Champions best practices, creative thinking, effective planning, and timely decision-making
• Accepts accountability for results and embraces change
• Effective with people management skills
• Adept with conflict resolution skills

Sales

• Demonstrated proficiency with effective professional sales skills with business-to-business customers
• Excellent English communication skills for presentations to key accounts and business owners
• Professional and dynamic presence with customer.

Business Acumen

• Strong business acumen
• Excellent analytical and decision-making skills
• A high degree of self-discipline with good time management and organizational abilities
• Understands and uses financial records to effectively manage the business
• Experience preparing and operating stand-alone budgets

Education

• Post-secondary degree or diploma in business

Computer Skills

• Proficient with Word, Excel, ERP, and CRM

Other

• Driver's license with a clean driving record
• Passport; able to enter the United States and other countries.

TRAVEL

• Limited

Benefits

COMPENSATION AND BENEFITS

• Base salary
• Annual incentive plan based on company and regional performances
• Health benefits
• Group pension plan with employer-matching contributions
• Option to purchase Doman Stock at a discount price
• Car allowance

OTHER WORK-RELATED BENEFITS

• Fitness reimbursement

• Education reimbursement
• Professional Development reimbursement
• Scholarships for children
• Discounts on product purchases
• Employee referral bonus
• Annual Service Awards

Employment Status: Permanent full-time

Work Location: 5350- 275th Street- Langley BC V4W 4A3

Doman welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Applicants must be legally entitled to work in Canada without sponsorship. We thank you for your interest; however, only those selected for an interview will be contacted.