Why Trail?

At Trail Appliances, we give you the support, tools, training, and a mentor to succeed. By becoming a member of the Trail family, you will be joining a diverse network of high performing, talented individuals who are continuously learning and growing everyday. Looking for a career and not just a job? Apply today!

The Perks

Trail Appliances values their employees and provides a comprehensive and competitive total rewards package including:

• Health & dental benefits
• Personal care days
• Statutory holidays off
• Employee & family assistance program
• Staff incentives and rewards
• Employee discounts

The Role

As a Service Technician Assistant, you will play a vital role in supporting our technical operations. Reporting to the Service Manager, your responsibilities will include assisting our technicians with physically demanding tasks, ensuring efficient parts delivery, meticulous documentation, safety compliance, and fostering a spirit of teamwork. To excel in this role, you must possess a valid driver's license, physical capability for heavy lifting, exceptional teamwork skills, and strong customer service and problem-solving abilities.

What you will be doing

1. Technical Support and Service Assistance

• Provide professional and courteous assistance to our technicians.
• Assist Service Technicians in handling heavy lifting, equipment removal, and installation tasks requiring a two-person effort.
• Efficiently deliver essential parts to support the timely execution of service tasks.
• Proactively report any service-related concerns to the management team.

2. Documentation and Quality Assurance

• Thoroughly inspect customer products and work areas for any existing damage, meticulously noting findings on the relevant paperwork before initiating any product handling.
• Accurately complete all required documentation for off-site tasks, ensuring comprehensive records are maintained.

3. Safety and Equipment Maintenance

• Adhere to company and provincial safety standards by consistently wearing appropriate safety equipment and clothing during all tasks.
• Actively report any truck or van maintenance issues to management, prioritizing the safety and functionality of company vehicles.
• Maintain Trail Appliances equipment and manuals in excellent working condition, ensuring they are readily accessible and up-to-date.
• Prioritize safety by consistently employing safe lifting techniques and practicing safe driving habits while on the job.
• Uphold good housekeeping practices in both the truck or van, as well as in the shop area or the customer's home, promoting a safe and organized work environment.
• Work harmoniously within cross-functional teams to achieve project goals.

Requirements

• Applicants must possess a valid driver's license, as the role will involve driving company vehicles.
• Candidates should have the physical ability to maneuver products weighing more than 75 pounds safely and effectively, as heavy lifting and equipment handling will be required.
• The ability to work well within a team environment is essential, as the role involves collaboration with technicians and other team members.
• Applicants should demonstrate excellent customer service skills, as well as proficiency in mechanical problem-solving, to provide effective technical support and service assistance.

Our story began in 1974, when the Broderick family rented out appliances at their bottle depot on Macleod Trail in Calgary. From those humble beginnings, Trail Appliances has grown to become one of the leading independent appliance retailers in Western Canada. We continue to stand by our guiding principles of unparalleled customer service, competitive pricing, and expert advice.

Having built our reputation on strong family values and creating a collaborative work culture that values respect, integrity, diversity, passion, and laughter, we're proud to be family-owned and operated today. This and our extensive benefits, safety program and community involvement are what sets us apart from our competitors. We are proud to be recognized as an industry leader today!