Who we are

For over 24 years, Rocky has formulated with nature, crafting everyday essentials in soap, skin, body and haircare. With 12 stores in Western Canada and plans for growth across Canada, Rocky is focused on connecting our customers to nature across the country, passionate about growing our culture-focused team and committed to making a positive impact.

We have big ambitions of becoming a leader in sustainable practices; integrating nature into people's everyday lives to build a profound appreciation that changes how we all see and relate to this planet.
The position

The Retail Store Manager is responsible for the smooth operations of their store, ensuring that the customer and employee experience is engaging and authentic. Their role includes identifying and executing initiatives to grow revenue, customer engagement and employee performance so their location performs to maximum potential. The store, the team and the experiences within reflects the culture and values of Rocky, always.
This is a permanent full-time position working 40 hours per week.
What you'll be doing

• Consistently set the example by demonstrating personal customer service and selling skills aligned with Rocky's service standards and expectations
• Ensure local customer base development by engaging with the community, sourcing opportunities to further build brand awareness and generally find ways to share the good word about Rocky
• Address customer concerns and complaints readily and with intent to exceed what's expected
• Lead and motivate the store team and consistently set the example of demonstration and living by the RMSC core values
• Coach, guide and genuinely connect with your team, providing consistent and thoughtful feedback
• Ensure overall accuracy of inventory in-store as well as ensuring all inventory management processes are completed
• Report quality issues timely and ensure all products on sales floor meet our brand standards for quality and presentation
• Ensure profitability of the store location through management of all controllable aspects
• Lead the store in all sustainability efforts and initiatives
• Actively lead and coach all team members to drive revenue and performance metrics

Does this sound like you?

• A natural leader, with a growth mindset, who is inspired by our company's purpose and wants to share that with your team and customers
• A minimum of 4 years of experience leading successful retail teams
• A passion for retail with an entrepreneurial spirit and always looking to develop business skills
• A team player and a team coach
• A love for natural products and desire to share your passion with your team and your customers. You bring new ideas and enthusiasm to drive sales and lead your team to success
• An ability and passion to have fun, laugh and promote kindness
• A fearlessness to ‘give it a go'

What's in it for you?

• This position pays between $26.00 - $30.00 per hour, depending on experience, with the opportunity to earn additional monthly retail bonuses based on performance
• Significant product discounts and quarterly allowances
• Subsidized group medical and dental benefits for you and your family
• Share in Rocky's success - The Great Game profit sharing program
• Generous paid annual vacation and personal days
• Healthy lifestyle support through an annual allowance
• Access to a dedicated Rocky coach to help you optimize your potential
• The opportunity to participate in Culture Club organized activities

Application

• We are accepting applications for the Retail Store Manager position until a suitable candidate is found.
• Eligibility: Candidates must be legally authorized to work in Canada.

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