DescriptionWe are seeking a motivated and detail-oriented Junior Systems Administrator with a focus on Linux and Windows patching. In this role, you will be responsible for performing Linux patching using Ansible automation and Windows patching for a single customer. Where Ansible automations fail, you will collaborate with the Senior Ansible Engineer to report the issue and work through it. In cases where issues persist, you will manually patch systems while continuing to work with the Ansible team to resolve automation failures. Additionally, you will handle support tickets for multiple customers when not engaged in patching. Weekend and after-hours availability will be required for scheduled patching.
Key Responsibilities

• Linux & Windows Patching
• Perform Linux patching using Ansible automation for a dedicated customer.
• Troubleshoot and escalate failed Ansible automations to the Senior Ansible Engineer, working together to resolve issues.
• Manually patch Linux systems when automation fails, ensuring systems are still updated while collaborating on automation fixes.
• Perform regular Windows patching, ensuring systems are up-to-date and secure.
• Document patching activities, automation failures, and resolutions for future reference.

Support Multiple Customers:

• Handle support tickets for various customers, assisting with issues related to Linux and Windows systems.
• Provide general system administration support, troubleshooting, and maintenance tasks across customer environments.
• Escalate complex problems to senior team members when necessary.

Collaboration & Documentation:

• Work closely with the Senior Ansible Engineer to address automation issues and optimize the patching process.
• Collaborate with internal teams and customers to ensure smooth system operations.
• Maintain thorough documentation of patching activities, automation issues, and ticket resolutions to ensure an up-to-date knowledge base.

Weekend and After-Hours Work:

• Be available for weekend and after-hours work to perform scheduled patching for the dedicated customer.
• Participate in an on-call rotation to respond to urgent system issues or patching emergencies outside of regular hours.

Skills, Knowledge & Expertise

• 1-3 years of experience in system administration or IT support, with a focus on Linux and/or Windows environments.
• Hands-on experience with patch management and system updates in both Linux and Windows environments.
• Exposure to or experience with Ansible automation is a plus.
• Familiarity with Linux distributions (e.g., Red Hat, CentOS, Ubuntu) and Windows Server environments.
• Understanding of patch management tools (e.g., WSUS, SCCM, or equivalent) for Windows, and Ansible for Linux.
• Ability to troubleshoot and resolve common system issues, with experience using ticketing systems for multi-customer support.
• Strong attention to detail and organizational skills, especially in managing patching schedules and handling tickets across multiple environments.
• Excellent communication skills, both verbal and written, to interact with customers and team members.
• Ability to work independently as well as collaboratively within a team.
• Willingness to work after hours and on weekends to meet patching requirements.
• Problem-solving mindset for working through automation failures and collaborating on solutions.

Certifications:CompTIA Linux+, Microsoft Certified: Windows Server Fundamentals, or Red Hat Certified System Administrator (RHCSA) are a plus.
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