About CSN Collision

CSN Collision safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. Since 2002, CSN has grown to become the leader in collision repair with 230 collision repair Centres across Canada.

In 1973 CSN Glen-Merritt opened as a family-run business offering customers top quality collision repairs and friendly hometown service. Using state of the art equipment, our trained technicians will repair your vehicle properly so that you can get back on the road safely.

Summary

The role of the Production coordinator is to take the repair from keys to keys. As a production coordinator you will need to work with all departments within the collision facility to facilitate an efficient repair. Your main role is to ensure an efficient, safe, high-quality finished product.

Primary Objectives of the Role

• Orchestrate repair from keys to keys.
• Sense of urgency regarding completion targets.
• Ability to work with moving targets and changing priorities.
• Keeping technician staff efficient, tracking efficiencies, ensure the appropriate work is divided to techs to maximize throughput.
• Ensure technician team has what they need to proceed with repairs.
• Plan for scheduled in repairs, being proactive with having corresponding technical staff ready for repair, having parts staged, and paint code/variants selected.
• Work with all departments for efficient flow of repair.
• Thorough Understanding of performance KPI'S (Touch time, Cycle Time)
• Focus on process improvements, to eliminate bottlenecks and barriers.
• Production or Pitch meetings with technical staff to set expectations and provide guidance on flow of repairs, and targets for completion.
• Determine the priority of the repairs, create flow to achieve shop targets.
• Assist with supplements, as per shop policies.
• Ensure all repairs are researched against OEM Procedures, ensure technical staff has documentation for repair to follow.
• Production/Pitch meetings with front end staff to go over all WIP. This is so that front end staff can understand where the repairs are and which vehicles are nearing completion to provide Insurers and customers impactful updates. Or make the team aware of delays that will effect completion target, so that proper communications can be sent to Insurers and customer.
• Engage Estimators with Technical team to improve estimating skills.
• Monitor shop safety- ensure health and safety guidelines are being followed.
• Monitor shop cleanliness (garbage, boxes, scrap, hazardous materials) ensure being disposed of as per shop policies.
• Quality control between teardown - Body – prep-paint- reassembly – detail. Ensure repairs are completed as per estimate.
• Part of the scheduling team, balanced scheduling is key to production.
• Ensure vehicle are stored in compound safely, covered and locked as required.
• Arranging sublets where required – calibrations, tint, PDR, wheels, alignments, film applications,
• Highlight opportunities for ARP- Advanced Repair planning.

Requirements

Job Related Functional Technical Knowledge:

• Utilize Mitchell Connect and Audatex software
• Understand the flow of repair process in the shop
• In depth understanding of OEM Procedures
• In depth knowledge of Health and Safety guidelines
  

Qualifications, Experience and other requirements:

• Up to date Compliance Training, such as AODA, WHMIS, Worker Health and safety Awareness and Workplace Violence and Harassment)and knowledge of Information Security PIPEDA
• Utilize Mitchell Connect, Audatex and Nexsyis software.
• 2-3 years of experience working in the automotive and/or collision repair industry
• Valid Class G Driver's License

• Knowledgeable in various Insurance “DRP” practices/guidelines.
• I-CAR training would be an asset
• Proficiency in Microsoft Office Suite and other relevant software applications
• Be professionally dressed and be a great CSN ambassador.
• Advance repair planning system experience
  

Personal Attributes:

• Organizational skills/Time Management: Strong planning and organizational skills, with an ability to meet multiple deadlines simultaneously.
• Communication style: Tactful, clear, and empathetic communicator with excellent verbal and written communication skills in English & (French, remove if not required), with the ability to communicate and interact effectively with co-workers.
• Collaborator: Able to manage relationships in a collaborative manner, with a wide range of stakeholder groups and personality types, applying diplomacy to reach win-win resolutions
• Conflict Management: Frames discussions positively, takes action to resolve conflict, while minimizing tension
• Problem solving: Has a critical thinking approach to problem solve and is a forward thinker
• Flexible Thinking: Considers problems from all new perspectives and can expand on the thinking or solutions proposed by others. Adapts to new ideas and initiatives relevant to own area of work.
• Independent: Works well in a fast-paced environment, self-motivated, and works independently without close supervision

On-the-Job Exposure to the following elements: (This section is very critical; shops should add all potential exposures to this section).

• Fumes
• Dirt
• Chemicals/Toxins
• Hazards
• Heat/Cold
• Noise

Benefits

• Supplemental Pay: Bonus, Overtime Pay
• Benefits: Health, dental, life insurance.

Schedule:

• 8.5 -hour shift, Monday to Friday

Career Path: As CSN Glen-Merritt. Collision continues to grow, other career opportunities may become available.

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN Glen- Merritt continues to grow

CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Disclaimer: CSN Collision “CSN” does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web-site job postings. Any resume or other information received from a supplier not approved by CSN to provide resumes to this posting or website will be considered unsolicited and will not be considered. CSN will not pay any referral, placement, or other fee for the supply of such unsolicited resumes or information.