Job description

Job Post Closing Date

December 5, 2024

Department:

Admin

Position Type:

Full Time

Location:

Clairmont

Shift:

Monday – Friday with Rotating Saturdays

Wage:

$28-34/hour depending on experience plus bonuses

About GreatWest Kenworth

Proudly headquartered in Calgary, GreatWest Kenworth has been a cornerstone in Alberta's heavy-duty trucking sector for over 50 years. With seven branches strategically positioned across the province, including Calgary, Balzac, Red Deer, Lethbridge, Redcliff, Fox Creek (Parts only) and Clairmont, we are committed to upholding our role as the premier Heavy Duty Truck dealership.

We provide an excellent work environment, competitive salary, stability, and career progression avenues to skilled and dedicated professionals. Are you excited about our products and becoming part of a winning team? We invite hardworking individuals with skills and experience to contribute to our dynamic Alberta team.

Service/Warranty Advisor

The service/warranty advisor will work in a fast-paced environment where you will work closely with the service manger and technicians to keep the shop running smoothly. Reporting to the service manager, this role offers challenges as you'll have a chance to work with the latest technology, giving you an opportunity to showcase your skills and experience. If you are an independent problem-solver with a passion for the industry, we want you to be a valuable member of the GreatWest Kenworth team.

Service Advisor- Responsibilities

• Take service calls, schedule & update appointments in service calendar, provide customer service on the telephone and in person upon arrival at the dealership, help with other branch calls as necessary when their departments are busy
• Create, monitor progress of and close work orders, keep customers advised of any changes to repairs and advise them upon completion
• Create and update repair estimates and communicate with customers for repair authorization and continuous updates on unit repair status
• Print weekly RO reports for all labor types, help collect, and review completed work orders, monitor, and address pending work order types
• Check customer account credit limits and work with credit dept. regarding estimates, holds and work order amounts over credit limits, obtain credit authorization forms
• Check chassis Service Information Record (SIR) and engine specific warranty (MX, QuickServe, and RapidServe) for updates.
• Check and confirm specific truck, engine and component warranty status, open & close work orders based on correct labor types, monitor shop progress and change labor types to & from warranty, retail, etc.
• Create PO's, enter sublets to work orders and allocate as necessary, and ensuring po's are closed in a timely manner
• Organize outside work with local companies for sublets (flywheel turning, DPF cleaning, etc.)
• Check for & apply any related customer promotions, discounts, or coupons to work orders
• Work directly with Foreman/Manager planning and organizing for smooth operations of the service shop
• Handle customer service complaints, issues, requests, and questions in person, via telephone or email
• Check stock chassis and keep care of stock truck requirements current
• Work with Kenworth PremierCare Assistance for customer roadside calls and update using reference number
• Check any customers that are on Paccar Fleet Billing and bill according
• Operate photocopiers, fax machines, scanners, and other office equipment
• Coding payables and processing customer payments

Warranty & Administration-Responsibilities

• Check for new, review and stay current of warranty updates, bulletins, campaigns, and their procedures, distribute throughout department
• Work with foreman and technicians to ensure warranty procedures are correct within repair plans and claim stories to maximize SRT recovery, have appropriate Cummins EDS, MX SupportLink Case numbers, and any vendor RMA's or equivalent.
• Filing, processing paperwork, reviewing work orders
• Reviewing and processing/submitting warranty registrations for engine warranty inspections and overhauls (OPT, NOW, Encore, etc.)
• Work within policy request system procedures for Kenworth and Cummins
• Be responsible for monitoring and maintaining open work order reports
• Responsible for administering and processing warranty claims, returning warranty parts and efficiently track and keeping current on warranty claims and cores, maintaining the warranty parts room
• Communicate with and advise central warranty dept. when RO's are ready to close/submit and on allocation for charges or credits to customers
• Filing, organizing, and preparing internal and external mail
• Managing and matching PO's to invoices, processing, electronic copying to file and forwarding to payables dept.
• Assist manager with supervising/adjusting service dept. time punches for payroll, monitor & reconcile DSI and Avanti time clocks, make necessary changes to tech and work order times
• Be highly organized with processing paperwork, filing and ability to multitask

Other Related Skills:

• Be able to speak, read, write, and comprehend to ensure effective communication with employees and customers.
• General computer and software diagnostics skills.
• The ability to withstand work-related deadlines and pressures.
• Must be able to sit, kneel, lift, walk, and carry for extended periods.
• Must be able to travel to the US for additional technical training
• Some Knowledge in Heavy Truck industry considered an asset
• Previous advisor/warranty experience an asset

At GreatWest Kenworth, our employers are committed to setting you up for success and here's how:

• Education - Offering additional training to further your skill set from outside vendors like Kenworth, Cummins, Eaton and more.
• Property Protection - Being competitive with employee benefits like Toolbox Insurance to ensure your property is safe when it's in our dealership
• Safety – Being the foundation for your role, we at GreatWest Kenworth are committed to physical safety in our work sites and safety in belonging to a team
• Total Rewards – We offer industry competitive pay with both short term and long-term incentives to reward your hard work. Our Employees have fully paid medical, dental and life insurance benefits available to them and their families, as well as other programs to support your lifestyle in and out of work.

For a full list of the benefits we offer, please visit www.greatwestkenworth.com/careers/

GreatWest Kenworth is an equal opportunity employer who values diversity in our workforce. We work to ensure that our policies and practices protect individuals and groups under applicable human rights legislation. We will respond to accessibility accommodations by applicants upon request.

**Recruitment Fraud**

Please note that some candidates have experienced recruitment fraud where an individual that claims to be affiliated with GreatWest Kenworth makes a false offer of employment and requests personal information or payment from the candidate. We only correspond with candidates through email addresses ending with @GreatWestKenworth.com. GreatWest Kenworth does not require applicants to provide copies of personal documents such as passports, birth certificates or banking information as part of the application process.

Please email [email protected] if you believe you have experienced recruitment fraud.