Since 2005, Access Cash, operating as part of Perativ, has been a market leader in ATM services and technology. We are helping our customers, materially reduce their ATM management cost, improve their customer experience and make their operations more productive. The organization provides service to customers across Canada, operating ATMs for banks (such as BMO and RBC), major retailers (such as Walmart Canada), and a multitude of other businesses.

We are currently seeking a Desktop Support Technician to join our Information Technology team, reporting to our Toronto Head Office.

Reporting to our Infrastructure Manager, you will provide top-notch IT support for hardware, software, and peripherals across our organization. You will handle IT desktop and application support, manage IT tickets, and assist with special projects. You'll work independently, following established policies, and ensure smooth operations through effective troubleshooting and resolution of technical issues.

MAJOR RESPONSIBILITIES

• Ticket Management: Review and address IT support tickets for hardware and software issues, escalating complex problems as needed.
• Desktop & Application Support: Troubleshoot and resolve issues with computers, software, and peripherals. Provide support in-person, over the phone, and remotely.
• Hardware & Software Monitoring: Maintain and update desktop computers and laptops to ensure optimal performance.
• Hardware Preparation: Configure and deploy new hardware, prepare old equipment for recycling, and manage inventory.
• System Administration Support: Participate in special projects, disaster recovery planning, and manage IT asset inventories. Support network infrastructure and security measures.

EDUCATION & TRAINING

• Preference for University degree or College Diploma, with focus in Information Technology.
• Equivalent work experience considered, if university degree or college diploma is not obtained.
  

EXPERIENCE, TECHNICAL SKILLS, & KEY COMPETENCIES

• Minimum of 2 years in IT, including at least 1 year in a Desktop Support role.
• Proficient in: Windows, Active Directory, Microsoft 365, Microsoft Azure, Virtual Machines, and Office 365 software suite.
• Strong experience with various hardware models (break/fix), Microsoft software, Internet, wireless, and mobile device troubleshooting.
• Strong problem-solving skills, excellent communication, and customer service.
• A proactive team member who contributes, collaborates and demonstrates positive behavior.
• Works effectively and independently in a dynamic team environment.
• Troubleshooting mindset that leads to quickly narrowing down issues to specific potential root causes.
• Ability to appropriately assess, prioritize, and respond to issues based on urgency and severity.
• Demonstrated initiative to learn and experiment with new technologies and processes; while maintaining core system stability and high uptime.

BENEFITS

• Competitive salary.
• A full and comprehensive health benefits plan (after the initial 3 months and paid for by the company), with a health spending account.
• An employee assistance program.
• Opportunity to grow your career in a thriving Financial Services Provider organization.

TO APPLY

You can learn more about our company by visiting our websites: www.access-cash.com and www.perativ.com.

To apply, please respond to this ad, answering a few short application questions and include your resume. Although we would appreciate you answering all application questions, only those that are starred (*) are mandatory to answer. You also have the option to add a cover letter.

Perativ is committed to providing equal employment opportunities to all qualified employees and applicants. We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please make it clear within your cover letter. We will review applications as they are received and look forward to hearing from you.

We would like to thank you for your interest. Please note that all submissions will be assessed, however, only candidates selected for interview will be contacted.