Reporting to the Inside Sales Leader, the Coordinator provides sales excellence and superior customer service to the organization by obtaining, analyzing and verifying the accuracy of sales orders & requested information in a timely manner. The Inside Sales Coordinator ensures that the Muskoka standard of service and customer satisfaction is maintained while supporting the sales team to achieve sales objectives.

NOTE: PLEASE APPLY THROUGH OUR CAREER PAGE. ISIT WWW.MUSKOKABREWERY.COM/PAGES/CAREERS

Requirements

Role Responsibilities:

• Initiate the process to customer sales requests for orders, changes, including the maintenance of order/customer information files and communicates changes to the appropriate people/departments
• Prepare, generate and distribute daily sales orders and supporting documents to distribution department on-time and accurate
• Actively contact selected prospects to evaluate a potential partnership with Muskoka Brewery and share information/recommendation with territory manager
• Contact existing Muskoka customers for weekly orders, processes sales orders end to end. Responsible for actively ensuring the retention/stock levels of Muskoka Brewery's customers which includes proactively contacting customers and/or territory manager
• Manage customer accounts to promote on-time payments, reconcile discrepancies, and keep payment information up to date, ensuring all communication is recorded
• Receive inquiries from and/or contacts other departments to resolve a variety of order-related issues/needs
• Contribute to the development and maintenance of standards, policies and procedures regarding customer service

Requirements:

• College diploma in Business Administration, or currently pursuing a post-secondary education in a related field
• A minimum of 2 years experience in a customer service B2B position
• Must work well under pressure, be able to juggle and prioritize many tasks simultaneously, Proficient in MS Office, particularly Excel
• Alcohol beverage selling experience direct to Hospitality industry is an asset.
• Strong data entry experience, Microsoft Dynamics NAV is an asset
• Energetic, motivated, enthusiastic and diligent.
• Customer focused and dedicated to exceeding the expectations of internal and external relationships
• You are Passionate: A strong passion for our great beer and the craft beer industry
• An Intrapreneur: We are looking for a team member that will own their role, eager to deliver results and uses the internal and external resources to learn and build on successes
• Authentic and Caring: Down-to-earth communication skills with a genuine presence.

Work Environment:

• This role is predominately available as remote work (working from home), with the requirement to be present at the brewery for training and meetings, must live in Ontario, Canada.
• Flexible hours are available
• Desk Office and brewery setting

Benefits

• Extended Healthcare Plan (Medical, Disability, Dental & Vision)
• RPP - Group RRSP
• Group Life - AD&D - Critical Illness Insurance
• Paid Time Off Benefits
• Work From Home - Flexible hours
• Training & Development
• Employee Discounts
• Bonus - Awards - Gifts
• Employee Assistance Program - Counseling