Who we are

For over 24 years, Rocky has formulated with nature, crafting everyday essentials in soap, skin, body and haircare. With 12 stores in Western Canada and plans for growth across Canada, Rocky is focused on connecting our customers to nature across the country, passionate about growing our culture-focused team and committed to making a positive impact.

We have big ambitions of becoming a leader in sustainable practices; integrating nature into people's everyday lives to build a profound appreciation that changes how we all see and relate to this planet.

The position

The Lead Product Advisor is responsible to lead the day-to-day operations of the retail store and the customer and employee experience within, in the absence of other store leadership. Their accountability is to sustain the smooth operations of the store and to ensure that the customer and employee experience reflects the standards, culture and values of Rocky, always.
This is a permanent full-time position working up to 40 hours per week.

What you'll be doing

• Consistently set the example by demonstrating personal customer service and selling skills aligned to Rocky's service standards and expectations
• As directed by the Store Leader, utilize Rocky tools to train and develop team members
• Encourage, support, and redirect the team to ensure the best possible experience for our customers
• Participate in the completion of in-store presentation to defined brand standard to create an optimal and consistent shopping experience
• Share customer feedback and observations to foster continuous improvement
• Address customer concerns and complaints readily and with intent
• Support, guide and genuinely connect with team members and help create a safe space for contribution from everyone
• Ensure the safe operation of the store and the safety and wellbeing of the team and customers
• Participate in all inventory management processes
• Report quality issues timely and ensure all products on sales floor meet our brand standards for quality and presentation
• Strive to drive revenue and performance metrics including revenue, ATV, and conversion

Does this sound like you?

• You have an interest in leadership and are inspired by our company's purpose
• You have a passion for retail with an entrepreneurial spirit and are always looking to develop your business skills
• You are a team player
• You have a love for natural products and a desire to share your passion with your team and your customers
• You have an ability and passion to have fun, laugh and promote kindness
• You have a fearlessness to 'give it a go'

What's in it for you?

• This position pays between $19.00 - $25.00 per hour depending on experience, with the opportunity to earn a monthly retail bonus
• Significant product discounts and quarterly allowances
• Subsidized group medical and dental benefits for you and your family
• Share in Rocky's success - The Great Game profit sharing program
• Generous paid annual vacation and personal day
• Healthy lifestyle support through an annual allowance
• Access to a dedicated Rocky coach to help you optimize your potential
• The opportunity to participate in Culture Club organized activities

Application

• We are accepting applications for the Lead Product Advisor position until a suitable candidate is found.
• Eligibility: Candidates must be legally authorized to work in Canada.
• Apply online or drop by our store with a resume, we would love to meet you!

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