We are seeking a full-time Guest Service Agent. Shifts will vary from 7 am to 11pm .

We are a 164-room hotel with full conference facilities and restaurant, Table Food+Drink www.coastcanmorehotel.com

Looking for an experienced, dependable "Guest Service Agent" with fantastic customer service skills and attention to detail.

You will be providing excellent first impressions to guests whilst ensuring highest level of guest service and following standards and procedures.

With a combination of passion for the job and the right communication with other departments you have the ability and empowerment to make the guests experience more than memorable.

A Guest Service Agent must have a positive and professional upbeat personality with a desire to deliver outstanding customer service to our guests and exceed guest expectations.

Must have great communication skills and speak, read and understand English

Duties include:

• Always greet guests in a friendly, professional, and welcoming manner
• Engage each guest as a unique individual and listen attentively to their requests
• Perform check ins and check out of guests daily with accuracy
• Listen to guest complaints/concerns and resolve issue in a professional and timely manner
• Answer the telephone in a timely and professional manner
• Responsible for a cash float throughout your shift and ensuring it balances correctly at end of shift
• Anticipate and address guests service needs
• Ensure billing is accurate and assist guest with billing queries
• Reply to all incoming emails and correspondences in OTAs in a timely and professional manner
• Provide local area information with accuracy and provide personal preferences to guest, including booking tours and activities for guest as required
• Comply with Coast Canmore Hotel policies and procedures
• Learn and adhere to all fire and emergency procedures
• Other duties and tasks as assigned by Supervisor or Manager

Experience:

• Experience in Guest Services, with a strong knowledge of Bow Valley is preferred
• Exceptional interpersonal skills to enhance the service standards throughout the operation

Preferred - If already in the country and can start immediately

Subsidized staff housing available.

Health & Dental Benefits (After Probation)

Gym & Pool Access

We do not have an approved LMIA for this position. Position is available for Applicants with a Valid Work Permit.