Hi, I'm Jen Jang from JENNY BIRD, and I am the Sr. Director of Product Development, Production and Sourcing. I joined the company 8 years ago and have had an amazing experience leading our team through the product development life cycle. This is a very exciting time for our team, with limitless possibilities and creativity at the forefront. Our teams include sales, marketing, design, creative services, production, operations, people experience and finance, with a global partnership network. Our staff are award-winning visionaries, led by an all-woman executive team.

We are a fast moving business with direct to consumer, wholesale and major department sales channels with customer experience at the core. We value our partnerships, developing and strengthening our relationships with our boutiques and majors. We are inspired by our consumers, and consciously strategize how we can exceed our five star shopping experience.

The Opportunity:
We are looking for a QC Specialist to join our Product Team. In this role, you will work closely with myself, our Product team, and our overseas partners. As a key member of our Product Team, you will be charged with reviewing all PP (pre-production) and TOP (top of production) and preparing all feedback in a timely fashion to keep production on schedule. You will also be responsible for overseeing our company's wear testing program to ensure all products produced are of the highest quality and in compliance with our standards and requirements (see Appendix A for a list of product types this currently includes and development that is planned for the next 12+ months).

Responsibilities:

Quality Control and Product Assurance

• Reports to the Sr. Director of Product Development, Production and Sourcing and facilitates the QC process with our overseas partners for all product categories.

o Coordinates and tracks the timeline of all QC inspections with our 3rd party partners and arranges all relevant tests required. This includes, but is not limited to, pull tests, sweat tests, colorfastness, and all compliance tests.

• Oversees and facilitates all jewelry wear testing set forward by the Sr. Director.

o Reviews the completed testing samples with the Product Manager and Sr. Director and compiles the findings of all wear tests.

o Works with the Product and Design teams, as well as our overseas partners to problem solve any issues that arise.

o Supports the Sr. Product Manager with organizing all adjacent product wear testing for our Goodies category.

• Prepares all product feedback provided by the Product Team. This includes, but is not limited to, pre-production, in production, and post production feedback.

• Leads any in studio QC reviews for any products needed where a 3rd party QC is not possible. This includes, but is not limited to, any local based production runs produced by our bench artisan.

Full Lifestyle Evaluation of Product Quality

• Works closely with the Client Care (CC) team to monitor all product flags or quality issues.

o Analyzes the monthly KPI report and reviews new product feedback provided by the CC team. Relays all feedback, such as sizing or fit issues to the Product and Design teams.

o Alerts the Sr. Director of any customer feedback or quality issues that arise and works with our Product team and overseas partners to rectify any quality issues immediately.

o Spot checks all first production runs when requested. Alerts the Sr. Director of any concerns and/or unapproved product changes.Product Information Integrity

• Keeps up to date with product standard requirements and how this differs by import country.
• Works closely with the Packaging Manager to ensure all product information is accurately represented on new trims and packaging.
• Provides all new product detail information for cross-functional departments such as, E-commerce, Wholesale and Design teams, for all new products produced. Assists the Product Managers in all PK sessions.

Product Organization

• Physical organization in our Toronto office.

• Prepares and maintains all other production and QC related documentation as required by the Sr. Director.

Note that some of the above responsibilities may be tweaked slightly based on the candidates experience and areas of strength. Any such minor amendments to the above will be shared with the candidate as a part of the hiring process.

What you bring to the table:

• Minimum 2 year's experience in product development and/or production of goods in apparel, accessories, or home goods categories.
• Minimum 1 year's experience specializing in product quality control with overseas vendors in apparel, accessories, or home goods categories.

• You thrive in a fast-paced environment and can adapt to changing priorities on the go.
• You're an excellent communicator and problem solver.
• You're a naturally detail-oriented and extremely organized person.
• A Project Management mindset: someone who loves tracking to a timeline while keeping detailed documentation.
• Proficient in Microsoft Office, Adobe Illustrator, and comfortable learning new online Project Management platforms.
• Bachelor's Degree in a relevant field of study.

Nice to have:

• Jewelry experience
• Knowledge in CA Prop 65 and EU Reach regulations
• Fluency in Mandarin or Thai

Location:
We have flexible working arrangements for the team however this role involves physical product review and organization of our samples and studio space. Must be flexible to be in-person at our Toronto office (East Room located at 507 King East, Toronto, Ontario) up to 4 days a week as required. This role requires timely communication with overseas vendors. Must be flexible to shift working hours to communicate during off-hours as required.

Team Member Expectations:

We are looking for a compassionate and reliable individual who will lead with empathy, inspire their teammates with a strong work ethic, and support the growth of their peers through establishing relationships built on trust and respect.

As a brand, we have seen incredible growth and success through our team's proactiveness, curiosity, and desire to learn while building. We look for team members who embody these traits and have the confidence and comfortability to collaborate laterally, communicate ideas effectively, and support the company's goals.

The Interview Process:

1. Video Interview with Hiring Manager, Jen Jang
2. In Person Interview with Jen Jang
3. In Person Skills Assessment
4. In Person Interview with a Member of the Senior Leadership Team
5. Conduct References
6. Offer

Perks at Jenny Bird

● 3-weeks vacation + 3 floating days + Summer Fridays (we close the office early at 1 pm!)

● Your birthday off!

● A comprehensive benefits program + flexible health care spending account

● Parental leave top-up

● Professional development budget to use towards courses and/or certificates

● Perks on JENNY BIRD products!

● Access to Group RRSP Plan

● Membership to the East Room at 507 King East, Toronto, Ontario

Appendix A

Currently in Development:

• Fashion Jewelry
• Fine Jewelry
• Goodies (see below)

Goodies Product Subtypes

Currently In Development:

• Jewelry Travel Cases
• Pouches and Bags
• Hair Accessories

Goodies Future Developments (some of which will start in 2024):

• Leather Goods (Handbags, Wallets, etc.)
• Fashion Accessories (Belts, Hats, Socks, etc.)
• Tech Accessories
• Home Goods (Decor & Storage Solutions)
• Stationery
• Luggage & Travel Goods

JENNY BIRD does not discriminate in hiring or terms and conditions of employment because of an individual's race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

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