Job Synopsis

The Program Coordinator for Hull Grooming will provide essential, high-level support to the Director of After Sales Operations in developing and implementing the new hull grooming program at GIT. This role is pivotal, focusing on tracking, scheduling, and coordinating all aspects of the program while keeping key stakeholders informed on the grooming status of each vessel with GIT coatings. As a foundational member of this initiative, the Program Coordinator will be instrumental from the program's inception through to its successful launch, ensuring seamless communication and alignment across all phases of the project.

Key Areas of Focus

• Cultivate and manage strong relationships with grooming partner companies, ensuring seamless program implementation from post-application through to the vessel's return to service.
• Drive timely program execution by adhering to the predetermined schedule, proactively addressing any potential delays or adjustments.
• Coordinate internally and with partner companies to monitor shipments, promptly resolving any delivery issues to maintain operational efficiency.
• Maintain proactive, regular communication with customers to facilitate smooth program adoption and ensure they are well-informed throughout the process.
• Address any customer concerns or challenges related to program adoption, ensuring a swift and satisfactory resolution to maintain high levels of customer satisfaction.
• Collect and analyze customer feedback to identify opportunities for program improvement, sharing insights with Sales and Vessel Performance teams.
• Identify and implement process enhancements to continually improve and streamline grooming program operations.
• Collaborate with cross-functional teams to optimize workflows and promote efficiency across all program-related tasks.
• Keep detailed, accurate records of all program activities, including schedules, review meetings, warnings, footage reports, and customer feedback.
• Prepare comprehensive reports on program metrics for Sales, Vessel Performance, and Operations teams, ensuring stakeholders are updated on program progress.
• Develop, refine, and update standard operating procedures (SOPs) for post-sales activities to support consistent and effective program execution.

Talents & Competencies

The Program Coordinator, Hull Grooming at GIT requires an individual who is not only supportive and curious in their daily tasks but also embodies these qualities in their overall approach and personality. Success in this role will be achieved by candidates who possess the following attributes:

• Adaptable and Culturally Aware: A flexible and adaptable individual who thrives in a multicultural environment within a global organization, fostering collaboration across diverse teams.
• Time Management: Demonstrates exceptional time management skills, expertly balancing multiple competing priorities while maintaining efficient work habits to achieve meaningful results in a short timeframe.
• Proactive Problem Solver: A resourceful and driven individual with strong critical thinking skills, naturally proactive, and skilled at addressing unexpected challenges while implementing creative solutions to achieve successful outcomes.
• Strong Communication Skills: A confident communicator with excellent verbal and written abilities, essential for fostering collaboration and ensuring success when overseeing complex tasks.
• High Attention to Detail: It's all about the details! This mindset must be ingrained in the program coordinators daily activities and habits. Embracing opportunities to ensure accuracy and providing a world-class hull grooming program to GIT clients.
• Discretion: An elevated level of confidentiality and discretion is essential in this position, as it involves coming into contact with sensitive information. Demonstrating trustworthy behavior is of utmost importance.
• Safety-Conscious and Risk-Aware: Prioritizes safety through strong risk assessment capabilities, ensuring thorough evaluation of potential risks before taking action.
• Fluency in English: Proficient in English, with the ability to operate comfortably in an English-speaking environment.

Academic Qualifications & Professional Experience

• Educational Qualifications: While a bachelor's degree in business administration is preferred, a diploma from the "School of Hard Knocks" is equally valuable for achieving success in this role.
• Relevant Experience: Relevant Experience: Minimum of 2 years in a similar administrative or coordinator role, with a preference for project-based work experience.
• Maritime Industry Experience: Background in the marine industry with specialized knowledge in vessel performance and grooming is a valuable asset.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) is required.