Job Description: Medical Office Assistant (MOA)

Schedule: Monday - Friday 8:30-4:30 pm

Reporting to the Clinic Manager, the Medical Office Assistant (MOA) is typically the first point of clinical contact for patients and is responsible for providing care and support to patients in the clinical environment, as well as helping them navigate community resources. The Medical Office Assistant works collaboratively with other MOAs, their Primary Care Nurse supervisor and a physician lead to manage an assigned panel of patients. This will be a demanding, challenging, and rewarding role within the clinic.

Duties and Responsibilities

Direct Patient Work:

• Communicates with patients by phone as per team member task requests
• Greets and rooms patients
• Reviews routine screening for prevention and detection of diseases and/or illnesses and initiates requisitions for services
• Performs vitals
• Elicits focused histories for specialized presenting concerns
• Assists in minor procedures as required
• Chaperons for sensitive exams
• Provider initial blood and urine screening
• Updates EMR as required
• Prints patient visit summary for patient or third parties.

Indirect Patient Work:

• Participate in morning huddle with nurse, physician and residents
• Prepare schedule and charts for next day's patients
• Work with the team nurse to follow up on any team tasks
• Organize group visits – materials, patients, logistics, staff required, and notification of patients
• AHS, WCB and third-party billing

Non-patient Work:

• Create supply lists, cleans and stocks rooms
• Cleans computers, monitors and surfaces in exam rooms

Qualifications

• Medical Office Assistant diploma/certification
• Criminal Record and Vulnerable Sector check
• 2+ years' medical office experience, Primary Care experience considered an asset
• EMR experience an asset
• Proficient with Microsoft Office applications
• Excellent communication and time management skills
• Willing to train for expanded scope practices such as Phlebotomies, ECG's, etc.
• Professional and friendly manner
• Enthusiastic and thrives in a fast paced and changing environment
• Applicants in consideration will be required to adhere to a criminal record search.

We provide competitive compensation, professional development, and a full benefits package:

• Medical/Dental/Vision
• Maternity Leave
• Parental Leave
• Paid Holidays
• Vacation/Paid Sick Leave
• RRSP

Applicants in consideration will be required to adhere to a criminal record search. We thank you for your interest, however, only qualified applicants will be contacted. Out-of-province/country applications will not be considered.