Note: This position is currently listed as "Onsite"; however, the Assignment under this request will provisionally be "Hybrid", working 7.25 hours per calendar day, sometime between 8:00 AM and 5:00 PM (excluding breaks) Monday to Friday inclusive, unless otherwise identified. These conditions are subject to change as the OPS reflects on its current situation. During the duration of the assignment, you will be under the discretion of the Hiring Manager's requirements for the Project you are assigned to.

MUST HAVES:

• At least 5+ years of experience of software quality assurance and testing experience, in an Agile/SDLC environment

NICE TO HAVE:

• Proven experience of functional testing in Microsoft Dynamics 365 Customer Engagement (CE) and Finance & Operation (F&O)
• Solid understanding of QA concepts, methodologies, testing principles and processes in testing of ERP and CRM solution

Description

Scope

• Provide technical expertise related to Microsoft Dynamics 365/CRM solutions and system integration with other systems.
• Verify configured workflows, dashboards, forms, views to ensure in alignment and compliance of business requirements, industry standard best practices
• Participate in functional and technical design reviews, perform integration/functional and system testing, and verify test results.
• Provide specific technical support and defect fixing during SIT/UAT/Regression Testing/Deployment preparations and support bug investigation & fix and document issue resolution.
• Develop proper documentation for technical specification, and various test result.
• Integrate tests into the make/build process for continuous integration efficiency gains using frameworks such as Jenkins/Azure DevOps.
• Assess and escalate critical and high-impact quality issues to the project manager.

Assignment Deliverables

• Develop, execute and document the testing artifacts and activities for Configuration and customization of the Dynamics 365 CE and F&O application
• Support the functional requirements of the system, as well as providing technical support, troubleshooting, and performance optimization
• Develop the detailed testing approach, methodologies, and procedures for verifying that the system meets the functional and technical requirements, including test scenarios, test cases, and acceptance criteria
• Conduct user acceptance testing, system integration testing, performance testing, system validation and verification.

A Note on the VOR Master Service Agreement:

• The VOR Master Service Agreement which expires on April 5, 2025, leaves some Contracts with funding unassigned for fiscal 2025-26. If the current statement of work expires on March 31, 2025, the remaining funds can be used to exercise an option to extend the SOW beyond March 31, 2025, based on business case approvals. Such extensions will be allowable, only if the Master Service Agreement is extended beyond April 5, 2025, and be upon the same terms, conditions, and covenants contained in the SOW.
• The start date is subject to change based on security clearances and contract signing timelines.

Experience and Skillset Requirements

Desired Skills and Experience

• Proven experience of functional testing in Microsoft Dynamics 365 Customer Engagement (CE) and Finance & Operation (F&O)
• Solid understanding of QA concepts, methodologies, testing principles and processes in testing of ERP and CRM solution
• Strong knowledge and experience of:
• Use case generation, automated and manual testing, and bug lifecycle management
• Bug tracking and test case management tools (JIRA, Azure TFS)
• API testing (JSON, REST), using tools such as Postman and JMeter (performance testing, and writing scripts)
• CRM test automation and Dynamics 365 specifically
• Experience/Knowledge about ERP implementation methodologies and strong analytical acumen.
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.
• Strong communication skills to participate in team discussions, ability to explain complex technical terms for a non-technical audience, make recommendations and document/explain work

Resumes Evaluation/Criteria:

Criteria 1: Technical Skills- 50 Points

• Demonstrated experience in implementing and integrating Microsoft Dynamics 365/CRM solutions with other systems
• Extensive experience in configuring workflows, dashboards, forms, views and build standard or custom reports
• Proven experience in testing external systems/components to integrate with D365CS.
• Solid experience in developing proper documentation for source codes, technical specification, and unit test result
• Acknowledged experiences in providing support and defect fixing during SIT/UAT/Regression Testing/Deployment preparations
• Comprehensive experience in supporting incident investigation fix and documentation for issue resolution.
• Proven experience in developing test case, test scripts and automated testing scripts for functional QA, system integration testing and user acceptance testing.
• Strong automation testing or tooling experience using industry standard practices and kits.
• Solid experience of use case generation, automated & manual testing, and bug lifecycle management.

Criteria 2: Functional Knowledge - 30 Points

• Solid experience and in-depth understanding of functional testing in Microsoft Dynamics 365 Customer Engagement (CE) and Finance & Operation (F&O).
• Demonstrated experience and proficient in the following technologies: Office 365, Power BI, PowerApps, Microsoft Azure, Flow, SQL, AD
• In-depth experience assisting with definition and functional design of conversions and interfaces, and functional experience in leading technical team through Microsoft CRM API usage; integration development.
• Recognized experience of Functional solution design and prototyping experience, leading clients in requirements gathering and documentation (FDDs) and ERP rollout and change management

Criteria 3: Interpersonal Skills - 10 Points

• Strong communication, negotiation skills and ability to participate and lead discussions with business/senior leadership on making technical recommendations and document/explain work

Criteria 4: Business Knowledge - 10 Points

• Demonstrated experience with Trust Accounting Systems and Financial Applications (Accounts Receivable, Accounts Payable, General Ledger)
• Demonstrated experience with case management and workflow-based systems