Operating from offices in Canada and the United States, and supporting projects in several other countries, we are North America's fastest-growing end-to-end geosynthetics supplier, fabricator, and installer. As an expanding and progressive company, we pride ourselves on three core values —Trust. Quality. Value — staying true to our commitment to building Trust with clients and staff, delivering uncompromising Quality, and leveraging creativity to secure Value. With a focus on our people, we continuously strive to uphold a positive work culture and create an environment where employees have every opportunity for advancement and personal success.

Role Summary

As a Customer Service Representative at Titan, you will be the primary point of contact for customers, providing product information, answering questions, and resolving issues efficiently. You'll advocate for customers, collect feedback, and troubleshoot issues to ensure a positive experience. Effective communication across multiple channels is critical, as is managing escalation and promoting customer loyalty. You will lead customer interactions and assist with Titan's sales and communication efforts to ensure success.

Roles & Responsibilities

• Process walk-up and call-in orders.
• Prepare bills of lading/shipping documents.
• Process customer invoices.
• Deal with customer inquiries (i.e. pricing, product information).
• Assist in inventory management.
• Learn product knowledge.
• Coordinate orders and shipments with Yard Personnel.
• Work closely with Inside Sales and Procurement.
• Assist the Receptionist with incoming phone calls as needed.
• Other duties as assigned.

Qualifications

Required:

• High School Diploma or equivalent.
• Valid Driver's License.
• Proficiency in Microsoft Office programs such as Excel, Word, Outlook.
• Ability to communicate effectively and work well in a team-based environment.
• Strong analytical, organizational and problem-solving skills.
• Excellent attention to detail and accuracy.
• Highly organized and process-driven.
• Dedicated to the pursuit of continuous improvement.
• Strong phone contact handling skills and active listening.
• Strong verbal and written communication skills

Assets:

• Experience in a similar role relating to construction products.
• Previous experience in customer service or a relevant field.

Benefits Package (Consider if applicable to the position)

We believe in fostering a work environment that supports the well-being and financial security of our employees. As part of our commitment to your success and satisfaction, we offer a comprehensive benefits package designed to enhance both your professional and personal life.

• Group Health Benefits:
  • Our group health benefits package provides you and your eligible dependents with access to a wide range of medical, dental, and vision care services. We understand the importance of your health and are dedicated to supporting your well-being.
    
• Group RRSP with Employer Matching:
  • Planning for your financial future is crucial, and we're here to help you build a secure retirement.
    
• Wellness Credits:
  • To support your well-being, we provide wellness credits that you can use to invest in your physical and mental health to empower you on your wellness journey.
    
• Employee Share Ownership Plan (ESOP):
  • As a valued member of our team, you have the opportunity to become a stakeholder in the company's success through our Employee Share Ownership Plan (ESOP).

• Profit Sharing Plan:
  • Share in the success of our company through our profit-sharing plan, which provides you with a direct financial stake in the profitability and achievements of the organization.
    

Other Information

• This is a full-time, in-office position Monday to Friday, 8 am to 5 pm (November 1- March 31) and 7:30 am – 5:00 pm (April 1 – October 31), with the potential for some additional over time during the peak season.
• This position is open to candidates based in our Ile De Chenes, MB office.
• Travel is not required.
• Wage will depend on the qualifications of the candidate.
• For more information about us visit: www.titanenviro.com