Note: Hybrid 2-3 days onsite per week

Must Haves:

• 3-5 years' experience with expertise in UX Design: Deep skills in interaction design, user interface design, information design, and graphic design.
• 3-5 years' experience in service design activities and deliverables, including workshops, research sessions, analysis and synthesis of insights, and experience design direction.

Public Sector Experience: Not required

Description

Responsibilities:

Design:

• Development and review of experience design projects end-to-end, including user research, UX design, and service design initiatives.
• Develop innovative approaches and alternative solutions to deliver high-quality, efficient services and products that meet end user and business expectations.

User Research and Analysis:

• Lead the scoping, planning, and execution of primary and secondary user research, encompassing generative and evaluative research.
• Develop a deep understanding and documentation of customer journeys, personas, and segmentation.
• Collect and analyze user behaviors and needs through qualitative and quantitative research methods.

Service Design:

• Develop and communicate design ideas through prototypes, wireframes, user flows, and other design deliverables.
• Ensure that proposed service or UX designs leverage common and reusable patterns and components, meet digital service standards, and have proper approvals.

Stakeholder Engagement and Communication:

• Collaborate with business and technology stakeholders to develop a shared understanding of business and user goals.
• Provide authoritative advice to executives, senior management, and individual contributors on developing and managing service and UX design.
• Lead consultations with vendors, consultants, and other stakeholders to ensure full understanding of design complexity.

Performance Measurement and Continuous Improvement:

• Lead the adoption and implementation of performance measures and metrics, using current industry standard heuristics and protocols.
• Manage processes for gathering user and stakeholder feedback on existing UX and design ideas to iterate on design.

Standards and Best Practices:

• Oversee the adoption and application of experience design tools and methodologies, research and design techniques, and heuristic and design standards.
• Contribute to and promote adoption of design patterns, standards, and systems.

General Skills:

• Technical Understanding: Knowledge of how design deliverables integrate with technology solutions, including multi-platform environments.
• Analytical Skills: Ability to analyze and evaluate key design impacts of proposed projects on Supply Ontario and industry.
• Strategic Thinking: Capacity to assess short- and long-term implications of design recommendations and evaluate alternatives.
• Industry Knowledge: Understanding of current and emerging digital design and service delivery models, including research techniques and protocols.
• Methodological Proficiency: Knowledge of current methodologies pertaining to systems analysis, agile design, development, and implementation methods.
• Communication Skills: Excellent oral, visual, and written communication abilities to articulate complex concepts to various stakeholders.
• Leadership and Collaboration: Ability to work on multidisciplinary teams, provide motivation, and foster teamwork.
• Stakeholder Management: Strong skills in negotiating and influencing internal and external stakeholders.
• Tool Proficiency: Expertise in UX design tools (e.g., Figma, Adobe XD, InVision).

Desirable Skills:

• Agile Methodology: Strong understanding of agile development methodologies and how UX fits into agile workflows.
• Accessibility Expertise: In-depth knowledge of accessibility standards and best practices in digital design.
• Data Analysis: Proficiency in analyzing and interpreting user data to inform design decisions.
• Emerging Technologies: Familiarity with emerging technologies and their potential impact on UX design (e.g., AI, VR/AR).
• Project Management: Experience in managing complex UX projects from conception to completion.
• Industry-Specific Knowledge: Understanding of public sector procurement processes and challenges.
• Design Systems: Experience in creating and maintaining design systems for large-scale applications.
• Cross-Platform Design: Expertise in designing for multiple platforms (web, mobile, desktop) while maintaining consistency.
• User Psychology: Knowledge of cognitive psychology principles as they apply to UX design.
• Localization: Experience in designing for multilingual and multicultural user bases.

Deliverables

User Research Reports

• Comprehensive research findings from user interviews, surveys, and usability tests
• User behavior analysis reports with key insights and recommendations
• Competitive analysis documents highlighting industry best practices
• User personas and journey maps documenting different user segments and their interactions

Stakeholder Research

• Stakeholder interview summaries
• Business requirements documentation
• Current state assessment reports
• Gap analysis documents

Design Planning and Strategy:

• UX Strategy Documents
• User experience vision and roadmap
• Design principles and guidelines
• Accessibility compliance strategy
• Mobile-first design strategy

Project Planning

• UX project timelines and milestones
• Resource allocation plans
• Design sprint planning documents
• Risk assessment and mitigation strategies

Design Deliverables:

• a. Information Architecture
  • Site maps and navigation structures
  • Content hierarchies
  • User flows and task flows
  • System maps and architecture diagrams
• b. Interface Design
  • Low-fidelity wireframes
  • High-fidelity mockups
  • Interactive prototypes
  • Design specifications and pattern libraries
  • Responsive design layouts
• c. Design Systems
  • Component libraries
  • Style guides
  • Design tokens
  • Documentation for development team

Testing and Validation:

• a. Usability Testing
  • Test plans and scripts
  • Testing session recordings and notes
  • Usability testing reports
  • Heuristic evaluation documents
• b. Performance Metrics
  • User satisfaction surveys
  • Analytics reports and insights
  • A/B testing results
  • Key performance indicator (KPI) tracking reports

Implementation Support:

• a. Development Handoff
  • Detailed design specifications
  • Asset libraries
  • Implementation guidelines
  • Technical requirements documentation
• b. Quality Assurance
  • Design QA checklists
  • Bug reports and tracking
  • Design implementation review reports

Documentation and Knowledge Transfer:

• a. Process Documentation
  • UX methodologies and best practices
  • Design decision documentation
  • Project retrospectives
  • Lessons learned reports
• b. Training Materials
  • Design system usage guidelines
  • User guides and tutorials
  • Training presentations and workshops
  • Knowledge transfer documentation

Stakeholder Communication:

• a. Presentation Materials
  • Design presentations for various stakeholder groups
  • Progress reports and status updates
  • Executive summaries
  • ROI analysis and impact reports
• b. Collaboration Documents
  • Meeting notes and action items
  • Design review feedback
  • Stakeholder sign-off documents
  • Change request documentation

Additional Terms

Performance Expectations

• Quarterly performance reviews against agreed-upon objectives and deliverables
• Minimum 80% achievement of approved quarterly objectives
• Development and maintenance of detailed project documentation
• Regular status reporting as per project management framework
• Adherence to all Supply Ontario policies, procedures, and professional standards

Work Arrangements

• Hybrid work arrangement with minimum 2-3 days per week on-site at Supply Ontario offices
• Flexibility to adjust schedule based on project needs and stakeholder availability
• Availability for occasional evening/weekend work during critical project phases

Intellectual Property and Confidentiality

• All work products, documentation, and intellectual property created during the engagement remain the property of Supply Ontario
• Strict adherence to confidentiality agreements and data protection protocols
• Non-disclosure agreement required as condition of engagement
• Return of all Supply Ontario property and materials upon contract completion

Probationary Period

• Initial 90-day probationary period to assess fit and capabilities
• Clear performance objectives to be established within first 30 days
• Bi-weekly check-ins during probationary period
• Option to terminate with 5 business days' notice during probationary period

Early Termination Provisions

• Supply Ontario may terminate the contract with 10 business days' written notice without cause
• Immediate termination for:
  • Breach of confidentiality or security protocols
  • Failure to meet minimum performance standards after documented warning
  • Violation of Supply Ontario policies or professional conduct standards
  • Misrepresentation of qualifications or experience
  • Extended unavailability without approved leave

Extension and Renewal Provisions

• Contract extension is at the sole discretion of Supply Ontario
• Extension decisions will align with Supply Ontario's internal procurement policies and procedures
• Factors considered for extension include but are not limited to:
  • Achievement of defined deliverables and performance metrics
  • Ongoing organizational need for services
  • Budget availability and value for money
  • Contractor's demonstrated reliability and cultural fit
  • Project continuity requirements
• Extension terms:
  • Maximum extension periods as per Supply Ontario procurement policy
  • Rate adjustments, if any, must align with approved rate cards
  • Additional or modified terms may be introduced during extension
• Extension process:
  • Review initiated minimum 30 days before contract end date
  • Appropriate management approvals as per delegation of authority
  • Written notice of extension decision provided minimum 30 days before contract end
  • No guarantee or implicit right to extension regardless of performance
• Supply Ontario reserves the right to:
  • Modify role requirements during extension period
  • Adjust work arrangements and conditions
  • Implement new policies or procedures
  • Require additional qualifications or certifications
• Contractor acknowledgment:
  • No expectation of automatic renewal
  • Extension discussions do not constitute commitment