Role Overview: As a Customer Service Representative, you will be the friendly voice of our company, assisting customers with inquiries, resolving issues, and providing exceptional support. If you're enthusiastic, empathetic, and enjoy helping others, this is the perfect opportunity for you!

Key Responsibilities:

• Customer Assistance: Respond to customer inquiries via phone, email, and chat, providing timely and accurate information about our products and services.
• Issue Resolution: Identify and resolve customer concerns, ensuring a high level of satisfaction and a seamless experience.
• Product Knowledge: Stay up-to-date with our products and services to effectively address customer questions and provide helpful recommendations.
• Documentation: Maintain accurate records of customer interactions and transactions in our CRM system.
• Feedback Collection: Gather customer feedback and insights to help improve our services and enhance the overall customer experience.
• Team Collaboration: Work closely with team members and other departments to ensure a cohesive approach to customer service.

What We're Looking For:

• High school diploma or equivalent; additional education in customer service or related fields is a plus.
• Proven experience in customer service or a similar role is preferred.
• Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to multitask and thrive in a fast-paced environment.
• Proficiency in using computer systems and customer service software.

Why Join Us?

• Be part of a supportive and collaborative team that values your contributions.
• Enjoy a competitive salary and a comprehensive benefits package.
• Access to ongoing training and professional development opportunities.
• Experience a positive work culture that encourages work-life balance and personal growth.

Ready to Make a Difference? If you're excited about providing exceptional service and making a positive impact on our customers, we'd love to hear from you! Apply today and join us at PFSL Investment Canada!

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