Summary

The Automotive Parts Associate works in a fast-paced automotive environment that involves constant interaction with customers in person and over the phone, with the use of a computerized automotive parts look-up system. The role also involves interaction with outside vendors using various ordering processes and systems and a responsibility for maintaining the automotive retail floor.

Responsibilities and Tasks

Customer Service

• Provides excellent customer service and ensures an ongoing commitment to the needs of the customer and their vehicle.
• Smiles, makes eye contact with and greets customers.
• Directs or guides customer to the location of requested items.
• Answers questions and provides friendly advice and services to customers.
• Suggests value-added and related products to customers to ensure they go home with what they need.
• Ends the discussion with the customer using a closing statement (e.g., “Is there anything else I can do for you today?” “Did you find everything you were looking for?” “Thank you for shopping at Canadian Tire”).
• Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.
• Handles multiple customers in an effective and efficient manner.
• Deals with challenging situations in a professional manner.
• Keeps up to date on in-store promotions, in-store deals, auto center specials and product locations.

Operations

• Sources and orders automotive parts for customers though authorized suppliers.
• Follows established procedures regarding the ordering and sale of parts to customers and the Service Department.
• Processes returns, warranties and castings as required.
• Tests and fills batteries. Tests starters and alternators. Operates the battery filling station as per training received.
• Ensures that retail basics tasks are executed efficiently (e.g., stocking, labels, facing, etc.).
• Stocks shelves and merchandise display areas using modules and planograms as guidelines.
• Walks their assigned sections to understand what needs to be accomplished on a daily basis.
• Maintains inventory accuracy and identifies/reports low stock levels (e.g., hole check and bin cap analysis).
• Reports stolen and damaged goods to Management.
• Locates products in the warehouse.
• Operates computer and RF gun, and enters all relevant coding in Canadian Tire systems.
• Participates in meetings and all training as required and listens to feedback to improve their own abilities.
• Complies with company, store, department, and Automotive Service Centre policies.
• Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
• Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.
• Completes other tasks, as required.

Requirements

• Demonstrated automotive subject matter knowledge and interest.
• Basic math and typing skills.
• Good working knowledge of automotive parts lookup system.
• Ability to operate a cash register is an asset.
• Ability to work under minimal supervision with computerized systems.
• Experience in a similar role, in a Canadian Tire Store or Automotive Service Centre, is considered an asset.

Required Skills and Abilities

Successful candidates will demonstrate the following competencies:

• Highly approachable, customer-oriented individual who thrives on offering exceptional service to customers.
• Strong belief in the Canadian Tire Values of honesty, integrity and respect.
• Ability to serve customers in a professional manner and to inspire their confidence and trust.
• Ability to work effectively in a fast-paced, customer-focused environment.
• Strong communication skills, ability to listen carefully and to give precise instructions.
• Aptitude for building and maintaining interpersonal relations, both with customers and coworkers.
• Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals.
• Ability to multitask, adapt and cope with challenging and changing situations.
• Positive attitude, punctuality and solid work ethic.

Potential Career Opportunities

• Next levels: Service Advisor, Department Manager and Service Manager.
• Other automotive opportunities in a large network of more than 485 Canadian Tire Automotive Service Centres across the country.
• Career opportunities across the larger Canadian Tire Family (Canadian Tire Petroleum, PartSource, Mark's, FGL Sports Ltd, Canadian Tire Corporation Limited and Canadian Tire Financial Services).

Physical Demands and Working Conditions

In compliance with the store's Health and Safety Policies and Procedures:

• Standing/walking for 8 hours.
• Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise item may vary in weight from “light” to “heavy”.
• Lifting and turning repeatedly throughout the shift.
• Lifting above the shoulder, from floor to shoulder and floor to waist.
• Going up and down a ladder while carrying merchandise.
• Walking and carrying things at the same time and pushing/pulling, as required.
• Twisting, turning, reaching and working above shoulder level.