Benefits:

• Hybrid Work Model
• Dental insurance
• Health insurance
• Training & development
• Competitive salary
• Paid time off
• Parental leave

Our mission at Real Property Management Service is to provide unparalleled property management solutions that save our clients time and money. We seek a highly organized, detail-oriented, and experienced Property Manager to join our dynamic team.
You Have:

• A Bachelors degree in Business Administration, Real Estate Management, Real Estate Studies, or a diploma in Property Administration, or a related field.
• At least 7 years of experience in a property management role, with a focus on low-rise residential properties and single-family homes.
• Strong knowledge of Canadian and Ontario leasing laws, fair housing regulations and property management best practices.
• Exceptional organizational and time-management skills.
• Strong financial acumen and experience in budget management.
• Excellent communication, negotiation, and problem-solving skills
• A proficiency in property management software, Google Workspace and experience with ERP Systems or industry specific software (including LeadSimple and AppFolio)
• A proactive attitude and are able to work independently.
• A detail-oriented work ethic with a problem-solving mindset.
• Adaptability and are able to handle multiple tasks in a fast-paced environment.
• A high level of discretion and confidentiality.
• A commitment to continuous improvement and learning.

Accountabilities & Desired Outcomes

1. Managing Owners: Ensuring timely and accurate communication with property owners, achieving a NPS of 30 based on quarterly feedback surveys.
2. Resolving Income Statement Questions: Providing clear and concise explanations for income statement queries, achieving a resolution rate of 80% within 4 hours of inquiry.
3. Owner Happiness: Maintaining a high level of owner satisfaction, reflected in positive feedback and testimonials, with a target NPS of 30 or higher.
4. Advising Clients on Portfolio Optimization: Assisting clients in optimizing their property portfolios to maximize returns, achieving an average portfolio growth rate of 20% annually.
5. Validating Eligibility of Work Orders: Process work orders efficiently, meeting or exceeding Service Level Agreements (SLAs) by ensuring 100% of eligible work orders are validated within 6 hours of submission, facilitating swift resolution and tenant satisfaction.

Day-to-Day Responsibilities

1. Provide timely and accurate updates to property owners regarding property status, maintenance activities, and financial performance, fostering transparency and trust.
2. Address income statement inquiries promptly with clear and concise explanations, ensuring owners are informed and confident in their investment.
3. Actively engage with property owners to gauge satisfaction levels, address concerns, and solicit feedback to continuously improve owner experience and happiness.
4. Offer personalized advice and recommendations to clients on portfolio optimization strategies, keeping them informed of potential opportunities for maximizing returns.
5. Validate work orders swiftly and accurately, according to the SLA to expedite resolution and enhance tenant satisfaction.
6. Manage and resolve owner inquiries and concerns in a timely manner, demonstrating responsiveness and commitment to owner needs, adhering to SLAs.
7. Monitor property portfolio performance closely and provide detailed reports to owners on occupancy rates, rent collection, expenses, and overall financial performance.
8. Utilize various communication channels such as email, phone calls, and virtual meetings to keep owners informed of relevant updates, news, and industry trends.
9. Continuously seek opportunities to enhance owner communication and satisfaction through process improvements, technology advancements, and training initiatives for the property management team.
10. Stay updated on industry best practices and emerging technologies in property management to enhance operational efficiency.
11. Efficiently manage the property management CRM inbox by promptly responding to and assigning emails.

Flexible work from home options available.