The Opportunity

Under the supervision of the Branch Manager, the Aftersales Manager will provide leadership to the Service and Parts Department to help meet company goals. The Aftersales Manager will work to ensure productive staffing, customer retention, employee training, and quality workmanship. The successful candidate will contribute positively to the company's goals of improving productivity, reducing costs, maintaining a high level of customer satisfaction and providing excellent customer service.

Responsibilities:

As part of this role, the successful candidate will work with both the service and parts teams.

Responsibilities within the service department:

• Overseeing the daily operations of the service department

• Serve as initial point of contact for customers regarding services including provision of estimates as well as addressing their concerns or issues.

• Prioritizing all work orders and assigning them to technicians

• Oversee and assist the service clerk in the invoicing process

• Play an active role in the recovery of accounts receivable related to service invoices

• Supervision of staff and ensuring the work environment remains safe and productive

• Hire and ensure proper training of staff

• Contribute to creating a positive work environment and strive to promote employee retention

• Provide effective feedback on to employees regarding their performance

Responsibilities within the parts department:

• Oversee the daily operations of the parts department

• Ensure proper staffing and coordinate scheduling

• Monitor parts inventory levels and implement solutions to move aging inventory

• Lead the deployment of quarterly specials program with the Parts team.

• Help find solutions for machine down situations where parts are not readily available.

Requirements:

• High School Diploma or equivalent experience

• Ideally, we are looking for individuals with 5+ years of related work experience.

• Strong background in service and the ability to lead and organize a service team as well as handle the daily operations of a growing branch.

• Working knowledge of computers and Microsoft software.

• Sound equipment and mechanical knowledge is an asset.

• Ability to work in an environment of changing priorities.

• Ability to work 40 + hours per week as well as occasionally be contacted on evenings and weekends.

• Ability and willingness to travel.

• Valid drivers licence.