About Ballad

Since 2012, we've been successfully designing and executing training and employment programs across the province, collaborating with industry leaders to deliver tangible results. Our workforce development programs have built capacity in diverse areas including entrepreneurship, insurance, information and computer technology, construction, French language acquisition, hospitality, supply chain management, and more. We have delivered unique workforce development programs for a variety of organizations, Indigenous Communities and on behalf of the Ministry of Jobs, Economy and Northern Development and Ministry of Seniors, Community & Social Services, Ministry of Children's Services and Social Development Canada.

Beyond workforce development, we're your trusted partner in driving economic growth and operational excellence through our top-tier business consulting and advisory services. From housing needs assessments to navigating grant applications, we're committed to empowering individuals, uplifting communities, and driving business success. Join us at Ballad, where every opportunity is a chance to make a difference.

The Opportunity

Are you a proactive problem-solver with a passion for creating efficient, high-impact solutions? Ballad is looking for a resourceful and driven Operations Coordinator to join our team! In this role, you'll lead vital operations across multiple regions, developing and implementing best practices that empower our team and enhance our workplace. You'll work with suppliers, manage assets, support office consistency, and be at the forefront of using innovative tools like AI to analyze data and drive decisions. If you're excited to make an impact in a fast-paced, dynamic environment where your expertise in operations, procurement, and process improvement can truly shine, we'd love to have you on board. Join us at Ballad and be part of a team that values accountability, collaboration, and entrepreneurship!

This opportunity takes place in person in our downtown Edmonton office.

Key Responsibilities

Facility & Supply Chain Management

• Maintain positive relationships with suppliers, ensuring contract compliance and execution.
• Evaluate supplier performance and address any issues as necessary.
• Support and integrate a procurement approach that fosters diversity, stimulates local economic development, and promotes environmental sustainability while being fiscally responsible.
• Monitor adherence to the procurement policy, develop reporting metrics, and ensure compliance.
• Ensure office consistency across all locations and coordinate office moves and setup.
• Manage SAP Concur Expense Management training and administration.
• Distribute and monitor corporate staff parking.
• Oversee fleet management, including vehicles and equipment such as forklifts and skid steers.
• Maintain relationships with property owners, building managers ensuring Ballad's leases are monitored.

Asset Management

• Develop standards and procure technology assets (hardware and software).
• Track Asset inventory, maintenance schedules, and replacements using standardized inventory management.
• Manage corporate phone and security systems.
• Liaise with Ballad's third-party managed IT service provider to ensure contract compliance, efficient technical support, and budget alignment.

Operational Processes & Procedures

• Monitor and analyze existing processes for efficiency and effectiveness.
• Identify areas for improvement and optimize workflows.
• Create and update department policies and procedures, ensuring compliance.

Reporting & Analytics

• Analyze operational costs and identify opportunities for savings.
• Develop and monitor impact metrics for all key areas within Operations.

Operational Health & Safety

• Collaborate with the Safety Officer to ensure compliance with safety policies and regulations.
• Oversee the implementation of safety protocols and training programs.
• Monitor regular safety inspections and conduct risk assessments with the Safety Officer.

Staff Leadership & Mentoring

• Provide leadership and guidance to the Operations team.
• Mentor and coach staff, fostering professional development and a positive work environment.
• Champion Ballad's impact policies, strategies, and commitments.
• Participate in L10 meetings and set quarterly rocks.
• Conduct performance evaluations and provide constructive feedback.

Additional Responsibilities

• Perform other duties as may arise from time to time and as assigned.

Skills & Qualifications

• Decisive Decision-Making: Strong critical thinking skills with the ability to make informed decisions based on knowledge, experience, and analysis.
• Resourcefulness: Ability to independently seek information and solutions from industry knowledge, best practices, and personal experience.
• Analytical & Data-Driven: Proficiency in developing analytics, utilizing tools such as AI, data visualization software, and reporting tools to monitor outcomes, evaluate processes, and support decision-making.
• Self-Motivation & Adaptability: Highly self-motivated with the ability to thrive in a fast-paced environment where priorities can quickly shift.
• Policy & Procedure Development: Solid understanding of creating policies and procedures to establish a structured, successful department.
• Process Improvement: Skilled in identifying areas for improvement and implementing solutions that enhance efficiency and effectiveness.
• Communication & Collaboration: Excellent communication skills, able to work independently and collaborate effectively with cross-functional teams.