1st Class Front Desk Adminstrative Staff are responsible for checking children into/out of the program in accordance with Alberta's Child Care Licensing Regulations and 1st Class Childcare's policies and procedures.

The Front Desk Administrative Staff reports to the Location Director and Management.

Duties and Responsibilities

• Greeting children and families when they enter the facility.
• Check children into the appropriate program and ensure they notify the primary staff member of that child's arrival.
• Welcome new families, answer questions about the program and provide information about the registration process.
• Occasional tours of the facility in absence of the director.
• Check children out of the program according to 1st Class Childcare policies and procedures.
• Manage staff-children ratios by notifying primary staff members of a child's arrival or departure.
• Work in ratio when needed / help cover break and lunches.
• Answer phone calls and relay important information when required to primary staff members or the director.
• Manage drop-in reservations/bookings to ensure child/staff ratios are maintained.
• Maintaining a neat and organized front desk area.
• Light housekeeping duties as required to keep the front entrance clean which includes sweeping/vacuuming, mopping floors, cleaning/sanitizing door handles and high touch areas.
• Participate in regular staff meetings, individual supervision, training and related activities both internal and external including performance reviews.
• Provide communication to the team and share responsibilities with others in all aspects of the program.
• Social and multicultural sensitivity.

Qualifications

• Must have a flexible schedule and be available for all hours that the program is open and be available to cover shifts within the program
• Must have a minimum Child Development Assistant Certificate
• Administrative Qualification or experience is preferred
• Must have up to date Police Clearance with vulnerable sector
• Must have valid CPR and First Aid Certificate

Experience and Additional Competencies

• Must be proficient in computer program including in creating Spreadsheets, Microsoft Office Programs (Word, Excel and Outlook).
• Excellent Oral and written communication skills.
• Excellent interpersonal skills, public relation and phone manners.
• Ability to learn program information and systems for attendance and drop-ins.
• Strong attention to detail.
• Previous experience in providing customer service preferred but not required.

Physical Requirements and Work Environment

• Fast paced environment.
• Able to lift up to 50 pounds
• Able to walk, bend, stand, squat or crouch to child's level.
• Able to physical respond quickly in an emergency.