POSITION SUMMARY

Haida Tourism is a Haida-owned company, owned and operated by Haida Enterprise Corporation (HaiCo). HaiCo is focused on building Haida owned enterprises that reflect Haida cultural values, investing in the training and mentorship of Haida Citizens, creating careers and improving the lives of Haida Citizens and the economy of Haida Gwaii.

Reporting to the Front of House Lead, the Server position will be responsible for delivering an exceptional guest experience. The hours of work will include evenings and weekends.

DUTIES AND RESPONSIBILITIES

• Take food and beverage orders in POS and ensure prompt delivery and quality of the product

• Explain ingredients, preparation techniques to guests
• Run food to tables and bus tables
• Knowledge of the daily menu and house cocktails
• Maintain awareness of dietary and allergy concerns of guests and communicate to the kitchen
• Present bills and ensure cash out procedures are completed correctly

• Present, open, pour and serve wine when required
• Setup and tear down dining room, lounge, and conference room, setting up tables, chairs, cutlery, and linen
• Handle guests' complaints and concerns promptly and professionally
• Organize storage areas, cleaning of dining room, lounge, and conference room, polish cutlery
• Ensure dining room, lounge, and conference room is always clean and tidy

• Other related duties as required

KNOWLEDGE, SKILLS AND ABILITIES

• Strong organization and time management skills
• Understanding of Haida cultural values
• Ability to deal with conflict in a calm and professional manner

TRAINING, EDUCATION AND EXPERIENCE

• Experience serving in a restaurant or in guest experience is considered an asset
• Bartending experience is considered an asset
• Working knowledge of restaurant point of sales systems is considered an asset
• Serving it Right certificate considered an asset