Junior and Intermediate Support Engineer

Are you interested in taking your career beyond the mundane and forging a new path with a company that gives you that freedom? If yes, read on. If not, thanks for your interest, and we wish you success in your job hunt.

Are you still reading? Good. At HUB Technology Solutions, we attribute much of our success to a strong culture with a “Team First” core value. We understand that a great team is critical to our mission of delivering “Legendary Service “ to our clients.

Want more specific details? Read on!

Junior and Intermediate Support Engineer

Your goal in this position is to contribute all of your experience and expertise to a dynamic team that works with various clients and infrastructures.

Practically speaking, you will:

• Provide efficient problem resolution and technical support to clients. Your mission is to make technology stress-free and simple for our clients. Don't worry—you're not alone. The HUB Team has your back. Get direction from or escalate to Senior Support Engineers if necessary. Most of the work is done remotely from our office, but on occasion, you will need to go to a client's office to fix a problem.
• One of HUB's Core Values is “Kaizen,” which means constant improvement. You will participate in The HUB Way training program to support this core value. This is a real-world, on-the-job structured training program to help you be successful in your role at HUB.
• Some of your other tasks include:
  • Execute technical tasks on projects as part of a project team.
  • Assist in the installation configuration and support of Microsoft Server Platforms.
  • Write PowerShell scripts for automation and other basic scripting tasks.
  • Installation, configuration, and support of network infrastructure platforms. Including routers, switches, wireless access points/controllers, and gateway firewalls.
  • Interfacing with the Sales Team on IT solution design and planning for clients.

• After adequate training, you will occasionally be required to be “On-Call” to support clients with critical issues.

• This is a 40-hour-a-week position out of our Winnipeg office.

Ideally, you have the following qualifications:

The successful candidate has a minimum of one year of experience and a post-secondary degree or diploma in a related field or the equivalent certifications or experience required.

Additionally, the successful candidate will possess the following skills and qualifications:

• Must be a good fit for HUB's company culture.
• Able to dynamically multitask across numerous issues in a high-pressure environment.
• Must possess a valid driver's license and a reliable vehicle. Don't worry; we reimburse for mileage.
• Legally entitled to work in Canada.
• Excellent English communication, both in written and verbal form.
• A passion for solving problems with technology.
• Quick and efficient problem-solving and analytical skills.
• High-level client service focus.
• Able to effectively work as part of a team.
• Great attention to detail and accuracy in documentation.

Knowledge in the following areas is considered an asset:

• Microsoft Windows 10/11 Professional.
• Microsoft Office 365.
• Networking.

These additional knowledge areas are considered an asset for the Intermediate Support Engineer:

• Microsoft Active Directory.
• Backup Software and Solutions.
• LAN and WAN Network Infrastructure.
• SAN and NAS Installation, Configuration, and Support.
• Security Technologies.

Working @ HUB

We have a big, bright, open and collaborative space, a dedicated meeting space, and a relaxed kitchen and lounge area. Our fun team environment encourages collaboration, cross-learning, and growth opportunities.

We offer highly competitive wages, a company retirement plan, and benefits, including health, dental, life, and disability insurance and paid personal days.

About Us:

HUB began in 1991 because our CEO, Troy McLennan, realized how much business owners needed help understanding and using IT to their advantage. Instead, it was stressful and complicated.

As a business owner, Troy experienced sleepless nights, worrying about technology, frustrated about unresolved issues, and stressed about investing in tech but not getting value from it.

We are a team of innovative information technology experts committed to removing your IT burden and communicating with you in a language you can understand. Our motto is: Let HUB take care of your information technology so you can focus on your business!

If you want to demonstrate your attention to detail, add the word "kaizen" anywhere in our cover letter or resume.