International Point of Care is an Etobicoke, ON-based company specialized in the area of rapid point-of-care. We develop, manufacture, and supply unique biological reagents, raw materials, and lateral flow components for the in-vitro diagnostic industry and the research and development community.

Our expanding team is currently looking for an IT System Administrator I for a full time permanent position.

Position Summary

As System Administrator II you will support existing IT solutions, both on-premises and cloud-based, and provide escalated support for IT help desk operations. This position requires a willingness and aptitude to tackle a wide range of challenges, while applying and enforcing corporate IT polices across all our sites. You will own end-to-end projects while working with employees and business leaders in an extremely collaborative environment. Must be detail-oriented, highly motivated, and willing to develop new processes where they do not exist.

What You Will Do

• Take ownership of IT-related issues to complete resolution
• Place software and hardware into production environment
• Support network infrastructure including upgrades and configuration changes
• Prepares users by designing and conducting training programs, providing references and support
• Administer VOIP telephone system
• Involved in electrical, power backup, and surge protection system configuration as they relate to communication and computer systems, as well as security equipment
• Create and update documentation of all processes related to role
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems
• Monitor, maintain, and execute IT automation processes and procedures
• Responsible for tracking hardware and software inventory
• Administer Environmental Monitoring Systems
• Perform other tasks as assigned by management, which may not be listed above, that are necessary to accomplish our goal of improving lives by supporting scientific discovery
• Position may require some after business hours and weekend work as needed

Who You Are & What You Bring

Knowledge, Skills and Abilities:

• 3+ years knowledge of network connectivity, systems, security, software, and hardware
• Microsoft Server Technologies (AD/DNS/GPO/Account Administration)
• Windows Operating Systems (Windows 10/11) – deployment, administration, upgrades
• Microsoft/Office 365 (Teams, Sharepoint, OneDrive, Intune, etc…)
• Proficient in scripting, Powershell preferred
• Articulate in the English language

Preferred educational and experiential background:

• 3+ years' experience in IT Support and System/Network Administration
• Bachelor's degree or equivalent experience required
• CompTIA A+, Security+, Network+, MCSE/MCSA, and Power Shell (Azure and Office 365 scripting) are highly preferred
• Experience with Okta, RingCentral, Datto, and NinjaRMM highly preferred but not required