Senior Customer Service Representative

Crown Autobody and Glass - 1717 Waverly Street

Job type: Full Time

We are a Winnipeg-based family-owned organization that believes in building relationships, integrity, and teamwork. We take pride in being one of Canada's Best Managed Companies and one of Aon Hewitt's Best Employers Platinum level, while providing exceptional service to clients.

We have a great opportunity for a Senior Customer Service Representative to join our team at Crown Autobody & Glass located in the Waverly Auto mall. Crown Autobody & Glass is a state of the art autobody shops with all updated modern European equipment, specializing in import brands.

We offer a competitive salary and encouraging team environment, as well as a competitive benefits package. As a Senior Customer Service Representative, you will be responsible for providing exceptional service to all the customers that you will interact with.

After the initial 90 days of comprehensive training, success will mean having the ability and skills to work with multiple computer programs, while being the first point of contact for our autobody repair customers.

Qualifications:

• Must have Collision or automotive experience
• Excellent organizational and time management skills
  
• Great communication, interpersonal and teamwork skills
• Customer-oriented with a desire to provide customers with an exceptional experience
• Focused and detailed-oriented
• Positive, energetic attitude with willingness to learn
• Solid command of computers and Microsoft Office Programs
• High school Diploma, GED, or equivalent
• 2+ years of customer service
  
• Knowledge of Manitoba Public Insurance processes an asset

Benefits:

• Competitive benefits package including health and dental insurance
• Paid Industry-leading training in sales and customer service
• Professional development opportunities and educational support

What you'll do:

• Greet customers and provide them with a positive first impression
• Guide customers in person, online and on the phone through the claim and repair process, responding to their inquiries, educating them about the MPI process and creating appointments
• Collaborate with production, parts team and MPI and proactively provide customer with updates on their vehicles to meet estimated timeframes
• Coordinate with insurance companies for claim processing, ensuring all necessary documentation is completed accurately and in a timely manner
• Collect payment and signatures with customers as required
• Walk clients to their vehicles on delivery explaining the repairs completed
• Assist with office work as required

CROWN AUTO GROUP is an equal opportunity employer! We are looking for people from various ethnicities, backgrounds, and experiences to join our workplace. Reasonable accommodations are available during the selection process, and we'll respond in a timely manner to requests for accommodations.