This is a full-time (35 hours per week) position.

Position Summary:

The Intensive Housing Case Manager is responsible for fulfillment of the Intensive case management and housing responsibilities of the Intensive Housing Case Management Services Program within Peel region. The program uses a collaborative approach across community, health and social service sectors in the development and implementation of individual plans of care that promote improved wellbeing for clients who are homeless or at risk of homelessness. Clients are most often seen in a home or community setting.

Job Accountabilities

Supervision and Case Management

• Supervision of a caseload of individuals experiencing health challenges and homelessness
• Conduct weekly face-to face visits and maintain ongoing phone and email
• ICMs are to conduct meetings with clients once a week and visit rental units at least once a month.
• Meet with clients in home or community
• Aim to work with each client for a 6-month period (extensions may be granted for 2 additional 6-month periods if the client is actively participating in a case plan and requires frequent and intensive level case management). If a client no longer requires intensive case management, they are to be referred to other supports and services in the
• Help clients achieve an optimum quality of life through developing case plans, enhancing life skills, addressing physical and mental health needs, engaging in meaningful activities, and building social and community
• Conduct testing and/or assessments of participants to clarify need
• Work with team in a wraparound model to implement plan of care utilizing appropriate strategies and interventions
• Assess client need and make effective referrals
• Supporting individual's involvement in decision-making processes
• Providing emotional and practical support
• Creating, and supporting, community development initiatives with tenants
• Facilitating life-skills development
• Intervening in, and de-escalating, crises and conflicts
• Providing referral to, and collaborating with, appropriate health and community social services
• Participating in evaluation, planning, group meetings and supervision

• Actively recruit and work with local landlords and property owners to facilitate successful housing solutions
• Assisting individuals to achieve successful tenancy outcomes
• Act as the first point of contact for landlords as required, providing information, education, and support regarding housing issues to maintain successful
• Support landlords by troubleshooting and problem-solving issues related to tenancies and provide conflict resolution in partnership with client to avert potential eviction
• Establish and maintain positive relationships with service providers and landlords; regular contact, responding quickly to concerns, assisting/facilitating problem solving

Documentation/Administrative

• Ensure case management practices, as outlined in Minimum Standards, are adhered to including all documentation to be complete and properly recorded
• Maintain client file in a timely and efficient manner; assessments, notes, reports, statistical information .
• Provide data and reporting to ROP as
• Compile and provide biweekly and monthly statistical data
• Maintain a solid working relationship with all existing partnerships
• Participate in appropriate community committees as a representative of the agency
• Maintain proper record keeping for any expenses incurred on behalf of clients

Working Conditions and Environment

• Maintain workplace confidentiality and work within the policies and procedures as outlined, while respecting the mission, vision and principles of the agency
• Conduct self with integrity and respect as it applies to the role as an employee representative of the agency
• Work in a spirit of congeniality with all staff
• Maintain a current understanding of resources/services available in the community which could be of assistance to the clients
• Ability to comply with deadlines as directed by management
• Demonstrate effective time management and an ability to refocus after interruptions from co- workers, clients and management
• Participate in team meetings and other committees as needed
• Participate in relevant training opportunities in order to keep skills and outlook current/effective
• Provide supervision to student placements and/or volunteers as requested by manager
• Represent the agency at community events, public speaking engagements, etc. at the direction of management
• Travel required in the Region of Peel and occasionally to Toronto and surrounding areas
• Meet with clients in the community and/or their place of residence
• Direct work with the collaboration agency representatives, community partners, landlords and others

Qualifications

• Completion of post-secondary education in a related field
• A minimum of 2 years case management experience is preferred
• Excellent communication skills both oral and written and computer literacy
• Reliable Judgment and maintenance of boundaries is required when dealing with clients and other service providers
• A valid license with access to own vehicle required as this position will routinely meet with clients in a community setting
• Knowledge of and proficiency in current approaches for adult mental health and addictions, and client centered principles
• Experience working with individuals with addictions issues, rent supplement subsidies, and private sector
• Demonstrated conflict resolution and crisis prevention/intervention skills an asset