The Shop Foreman is responsible for the direct supervision of in-shop and field service and repair of machines and equipment, new and used equipment preparation, and warranty repairs. The Shop Foreman also enforces all policies and procedures as specified in company manuals, maintains high employee morale, ensures excellent customer relations, and attains short and long-term objectives through effective management and planning.
Job Duties and Responsibilities Include:

• Direct inspections of components and equipment for repair needs as required.

• Communicate with the Service Writer and/or the equipment owner to get approval for work to be done.

• Ensure jobs are completed within the allotted time.

• Conduct quality inspections once repairs are completed.

• Assist the Service Manager in scheduling technicians to work orders to maximize efficiency and effectiveness.

• Discuss detailed work orders and work order allocation with the Service Manager/Service Writer on a daily basis.

• Discuss work orders individually with service technicians regarding how to proceed, if required.

• Monitor work orders and technicians regularly throughout the day to ensure the work order is proceeding as planned and to provide technical guidance.

• Provide direction and/or solutions to service technicians as required. Follow through on technical problems; problem-solve with technicians and customers.

• Closely monitor the work of apprentices.

• Ensure service technicians are being productive and are meeting time frames/schedules.

• Ensure shop personnel are using their time effectively.

• Ensure service technicians are accurately recording parts, materials, and labor expended on all work orders on a daily basis.

• Ensure work orders are completed on time, within budget, and in accordance with the company's high workmanship standards.

• Update the Service Manager and Service Writer if changes/alterations are required.

• Ensure Quality Control checks are completed for each work order.

• Provide technical expertise to telephone customers.

• Ensure work is performed correctly the first time to prevent repeat failure and comebacks.

• Maintain a clean and orderly safe shop; ensure all tools and equipment are in a safe and working order, and advise Service Management of any safety issues.

• Ensure that standards for safe working conditions are observed.

• Train or arrange for the training of workers.

• Recommend personnel actions such as hiring and promotions.

• Perform all other duties as assigned by Service Management.

• May be required to work extended hours.
  

Job Requirements and Qualifications Include:

• Completion of secondary school.

• Several years of experience as a qualified tradesperson in a relevant trade.

• Journeyman/woman trade certification in a relevant trade.

• Experience working on construction equipment is an asset.

• A good working knowledge of equipment operation and mechanical functions.

• Shop floor management knowledge.

• Strong diagnostic skills.

• Good understanding of financial reporting principles.

• Supervisory and management training in related fields.

• Leadership skills in a specialized repair environment.

• A solid understanding of pricing principles and discounting effects.

• Working knowledge of shop layout.

• Good computer and systems knowledge.