Pocketpills is Canada's online pharmacy. We are revolutionizing the pharmacy experience by combining personalized care with innovative proprietary technology. We are a team of healthcare professionals, technologists, customer service working to provide personalized care, support and timely medications for our members. Through our easy-to-use app and website, members can fill prescriptions, order refills and consult with certified health care professionals—wherever and whenever they need. With a presence across multiple provinces in Canada, we are committed to making medication more accessible and affordable for all Canadians. Pocketpills is one of Canada's fastest-growing health tech companies, with more than 500,000 members and counting.

At Pocketpills, we prioritize a member-focused approach and seek passionate individuals who resonate with our core values: People First, Celebrate the Why!, Be Accountable, Act with Honesty and Integrity, and Think Big, Start Small, Move Fast.

Join us in making a meaningful impact in health-tech!

Position

We are looking for a creative and motivated Senior Product Manager, User Experience to join our team of experienced professionals dedicated to improving user experiences and making healthcare more accessible for our members.

Job Duties

• Developing and implementing strategies to improve customer interactions across multiple touchpoints and channels
• Analyzing customer feedback, surveys, and data to identify customer pain points and different ways to improve the customer journey and create a positive experience
• Collaborating with cross-functional teams, such as marketing, product, engineering, pharmacists, fulfillment and the customer service team, to align customer experience efforts with business goals and objectives
• Monitoring and measuring key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, providing regular reports and insights to senior management and stakeholders
• Utilize user feedback, analytics, and user behavior data to drive iterative improvements and maintain a user-centric approach throughout the product development lifecycle.
• Partner with our UX Research team, employ design thinking methodologies, and leverage data-driven insights to identify opportunities for simplification and differentiation in the app experience.
• Develop and drive the product roadmap, communicate plans, progress, and challenges effectively to stakeholders at all levels, emphasizing the importance of delivering value to our customers and a great experience.

Qualifications & Experience

• A degree in computer science, engineering, or related fields; or significant experience working with tech teams.
• 4+ years of experience as a product manager, including multiple roadmap cycles.
• Extensive understanding of mobile and web platforms
• Excellent verbal and written communication skills with proven ability to present concepts, ideas, and insights to the project team and clients
• Background in project research and management, and a strong portfolio of design projects
• Comfortable with analytics and reporting tools to drive product decisions; capable of independent data gathering and analysis.
• Comfortable working cross-functionally with customer care, fulfillment operations, marketing, etc.
• Ability to work in a fast-paced and agile development environment.
• Excited about working in a startup, learning and solving problems without getting constrained by current knowledge or experience.

Benefits:

Join our team and enjoy a benefits package designed to support your health and well-being, including dental and vision care, as well as extended health care coverage. We provide disability insurance for added security and life insurance to protect your loved ones. To promote work-life balance, you'll receive paid time off, including vacation days. Additionally, we offer a Group Retirement Savings Plan (GRSP). Experience a workplace that truly cares about you!

The annual compensation is based on a number of factors and may vary depending on job-related knowledge, skills, experience and alignment to the market .

Status: Full Time

Location: Surrey, BC

Office Hours: 40 hours per week