Job Title: Clinic Manager
Location: Calgary, Alberta
Overview:
As the Clinic Manager, you will be pivotal in ensuring the delivery of top-notch patient care, overseeing appointments, managing inquiries, and upholding a safe, welcoming atmosphere. This multifaceted role involves operational leadership, encompassing the optimization of processes, collaboration with healthcare professionals, and staying abreast of industry standards. Your responsibilities will include administrative tasks, technology management, requisition processing, and financial oversight.
What you will be doing:
Patient Care and Service

• Coordinate appointments and address patient inquiries promptly to ensure exceptional care.

• Manage patient communication channels and information flow efficiently.

• Supervise Medical Office Assistants (MOAs) and step in for emergency situations as needed.

• Implement and maintain safety protocols to ensure a comfortable environment for patients.

Office Administration and Operational Leadership

• Oversee daily clinic operations to maintain seamless workflow and enhance patient experience.

• Develop streamlined processes to boost clinic productivity while upholding quality standards.

• Collaborate with staff and healthcare professionals to optimize service delivery.

• Manage administrative tasks, including mail distribution, supplies ordering, and file management.

• Ensure adherence to operational policies and regulatory standards.

Technology Administration and Integration

• Provide IT support for clinic systems and recommend technology updates as necessary.

• Integrate new technologies to enhance clinic efficiency.

Requisition Processing

• Review requisitions for completeness and accuracy, collaborating with healthcare providers as needed.

Financial Management

• Manage billings, reconciliations, and timely payment of invoices.

• Analyze key performance indicators and implement cost-effective measures while maintaining service quality.

Leadership Responsibilities

• Recruit, train, and supervise clinic staff, fostering a positive work environment.

• Conduct performance evaluations and support professional development initiatives.

• Provide confidential support for employee concerns.

What you must have:

• Post-secondary education in business, healthcare leadership, or related field.

• Minimum 3 years of experience in a clinical environment, ideally in diagnostic imaging or musculoskeletal.

• Minimum 2 years of leadership experience.

• Proficiency in MS Office and familiarity with Accuro or other EMR system.

• Strong organizational, communication, and problem-solving skills.

• Ability to maintain confidentiality and uphold privacy compliance.