1. Position Summary and Job Magnitude

The Housing Administrator provides the overall administration of the housing components as it relates to student housing. The Housing Administrator reports to the Residence Services Supervisor or the General Manager and assists with the day-to-day operations of the student residence.

2. Essential Functions and Basic Duties

• Demonstrate a high degree of customer service
• Generate and ensure accurate occupancy and application reports for weekly submission
• Maintain historical data of all reports (applications, student occupancy numbers, etc.) for accurate projection of student numbers
• Responsible for new and returning student application processing
• Document and keeps accurate records of all student files and paperwork (Student Resident Agreement, Special Consideration Forms, roommate requests, etc)
• Facilitate the check in/out of residents and all roommate and room assignments
• Update and maintain access control database and prints residence access cards
• Work in conjunction with the Residence Services Supervisor to facilitate room changes and roommate conflicts
• Manage room inventory and student room moves for maximum occupancy
• Coordinate vacant room cleaning with Housekeeping Supervisor
• Develop, facilitate and train staff on the room inspection process
• Ensures room inspection are completed in a timely manner and all damages/deficiencies are reported and charged to the appropriate accounts
• Assist in maintaining the standards, policies and procedures of the maintenance requests and bed bug procedures
• Work in conjunction with the Residence Services Supervisor to provide communication to students regarding financial accounts and collection of residence fee payments and deposits
• Responsible for showcasing the residence building to prospective students, parents and the College community
• Communicate with key College departments (International department, Student Recruitment, etc) to ensure all housing needs are met
• Any other duties as assigned

Sales and Marketing

• Assess and develop target markets
• Provide direction for direct marketing initiatives for maximizing tenant occupancy market area
• Ensure the Property Marketing Plan and vision is up to date and fits with your current
• Creation and implementation of internal sales promotions for maximizing tenant occupancy.

Miscellaneous

• Responsible for the overall esthetic condition of the property (both interior and exterior) ensuring that snow removal and landscaping is being properly carried out
• Ensures that the property departments are well organized
  Meet tight deadlines
• Adapt to new ideas and emerging situations
• Ability to deal with high stress situations
• Creative problem solving
• Strong understanding of the residential and condominium markets

Health & Safety

• Work in the manner and with the protective devices, measures and procedures required by the OHSA, regulations, and Campus Living Centres (e.g. wearing safety shoes, confining hair, jewelry, or loose clothing around moving parts, etc.).
• Online training modules and in-person training must be completed before starting regular duties.
• WHMIS 2015 and GHS system, and standard operating procedures training must be completed prior to beginning regular duties.

3. Qualifications

Education: University degree or college diploma preferred
Skills/Abilities:

• Must possess superior customer service skills
• Must possess superior verbal and written communication skills
• Must be detailed orientated and possess excellent organizational skills
• Have the ability to work well under pressure

Experience Required: 1-2 years industry experience required