Do you embody a blend of healthcare expertise, leadership and a deep commitment to patient care? This might be the perfect role for you! At Access Orthopaedics, we are more than treatment-focused. We are committed to creating a patient-centred circle of care that empowers people to move freely and live fully. Our multidisciplinary team works harmoniously to address every stage of musculoskeletal health, delivering comprehensive, compassionate care that our patients can rely on.

As our new Operations Manager, you'll be the driving force behind our clinic's efficiency and excellence. As we expand our team and services, you will have the unique opportunity to play a critical role in building our organization and driving our clinic's growth. This position is ideal for someone with a strategic mindset and a track record of operational excellence. You'll also orchestrate the daily flow of operations, support our team and specialists, and elevate patient experiences by ensuring every step of their journey is seamless. If you're ready to lead with purpose, with a heart for healthcare and a knack for optimizing team performance, we'd love to welcome you to Access Orthopaedics. Together, let's make lasting, accessible musculoskeletal care a reality.

Note: This is a full-time, permanent, in-office role based in Calgary.

Roles and responsibilities include:

• Clinic Operations: Supervise daily clinic operations, focusing on creating efficient workflows that can adapt and scale as our organization grows. Proactively identify areas for improvement and implement solutions that support operational expansion and ensure a smooth, efficient, and welcoming environment for patients and staff.
• Patient Experience: Champion a patient-first approach by managing scheduling, monitoring feedback, resolving issues, and continually enhancing the patient journey.
• Financial Management: Oversee the clinic's budget, control costs, and monitor revenue to ensure financial sustainability and growth. Support sustainable development by creating financial frameworks that align with Access Orthopaedics' long-term goals.
• Team Leadership: Lead, mentor, and develop administrative and support staff to maintain high performance, engagement, and morale.
• Compliance & Risk Management: Ensure adherence to healthcare regulations and safety standards while identifying and mitigating operational risks. Develop compliance and risk management practices that scale with the clinic's growth.
• Process Improvement: Lead continuous improvement initiatives to create scalable, efficient processes. Implement technology and best practices that support the clinic's growth, enhancing staff productivity and patient satisfaction.

If you think you are qualified, we are looking for the following on your resume:

• Education in Healthcare Administration, Business Management, or a related field.
• 5+ years of experience in healthcare or clinic operations, preferably in a physiotherapy or medical setting.
• Strong financial management skills, with experience overseeing budgets and controlling operational costs.
• Proven leadership abilities with a track record of building and developing high-performing teams.
• Knowledge of healthcare compliance and regulatory standards.
• Proficiency in EHR systems and other clinic management software.
• Exceptional communication and interpersonal skills, focusing on patient satisfaction and service excellence.

During the interview, we will be looking for examples and behaviours that reflect the following:

• Experience leading teams to reach shared goals
• Ability to create and improve processes
• Experience managing budgets and ability to make sound financial decisions
• Delivery of exceptional client and/or patient experiences
• Strong critical thinking skills to identify solutions to complex issues.
• Knowledge of healthcare regulations and ability to maintain a safe environment.

AO Perks:

• Competitive Salary and Performance-Based Bonuses
• Comprehensive Health and Wellness Benefits
• Professional Development Opportunities
• Work-Life Balance
• Collaborative and Supportive Team Environment
• State of the Art Facility
• Meaningful Impact

Who are we?

At Access Orthopaedics, we are Calgary's trusted destination for specialized musculoskeletal care, dedicated to improving the quality of life for our patients by providing pathways to accessible, comprehensive treatment options. Our clinic combines a multidisciplinary approach with state-of-the-art technology, offering a full spectrum of orthopaedic and rehabilitation services designed to address every stage of the patient's journey. From initial assessment to advanced rehabilitation, our skilled team of physiotherapists, orthopaedic specialists, and support staff work together to create a seamless circle of care, ensuring each patient receives personalized, compassionate care tailored to their unique needs. At Access Orthopaedics, we're not just treating patients - we're empowering individuals to live healthier, more active lives.

Think you could add to our team? Apply with your resume and cover letter online, preferably, in one document. While we appreciate all candidates who apply, only those deemed qualified by the hiring manager will be contacted.