Job Title: Trading Desk Specialist

About the Company:
Join a forward-thinking, AI-driven cryptocurrency exchange operating in Canada and Australia. Our client is at the forefront of the Fintech/Blockchain/Crypto market, leveraging advanced compliance technology and robust security protocols to offer seamless, automated trading experiences. Catering to both retail and business clients, they provide a user-centric platform for crypto exchanges, deposits, and withdrawals. As part of a globally regulated group, the company operates under the strict oversight of Canadian and Australian financial authorities, ensuring secure and compliant operations across multiple regions.

Position Overview:
We are seeking a motivated Trading Desk Specialist with a passion for ensuring seamless fiat and cryptocurrency transactions. In this role, youll handle the full payment lifecyclefrom execution to reconciliationworking closely with banks and third-party providers to resolve any issues and improve efficiency. Youll play a key role in ensuring regulatory compliance while delivering excellent service to customers.

Key Responsibilities:

• Execute and monitor daily fiat and cryptocurrency payments (on-ramp and off-ramp) for a global customer base.

• Reconcile payment flows, ensuring all funds are accurately credited and debited.

• Monitor and resolve transaction issues or bottlenecks, collaborating with banks and third-party payment providers to maintain smooth payment operations.

• Ensure compliance with AML, KYC, and other regulatory requirements related to payments.

• Provide timely and efficient customer support for payment-related queries, troubleshooting transaction errors when needed.

• Assist in the integration of new payment methods and gateways to expand service offerings.

• Prepare timely and accurate reports on payment operations for management review.

• Continuously improve and optimize payment processing procedures to enhance efficiency and reduce costs.

• Manage access to banking systems and employee/client databases.

• Handle daily client payment requests in both crypto and fiat currencies.

• Trade between fiat and crypto as part of desk operations.

Requirements:

• Minimum 1 year of experience in payment processing or trading operations.

• Familiarity with credit card, Interac, and other payment processing systems, as well as knowledge of trading desk operations.

• Strong understanding of cryptocurrency and blockchain technology.

• Familiarity with bank payment networks and cryptocurrency wallets.

• Excellent analytical and problem-solving skills to troubleshoot payment issues effectively.

• Strong attention to detail and a commitment to accuracy in transaction processing.

Compensation:
$65-100K+, with potential bonuses based on seniority and performance.

Location:
Remote

Elevate Your Career:
If you are passionate about payments and eager to be part of a team revolutionizing the world of cryptocurrency, we encourage you to apply. Join a company where your work will have a direct impact on the future of digital finance. Our client is an equal-opportunity employer that values diversity and is committed to fostering an inclusive work environment.