On-Call Transit Assistant

Cold Lake Bus Lines offers an opportunity that is always exciting and varied day to day.

The On-Call Transit Assistant role is a hands-on position that requires a strong knowledge of the transportation industry and the area surrounding Cold Lake. This role involves radio monitoring of the Transit System during specified hours:

• Monday to Friday: 5:00pm – 9:00pm (20 working hours during weekdays)
• Saturdays: 6:00am – 6:00pm (Hours subject to change, compensated for actual hours worked)

Principal Duties and Responsibilities:

• Monitor Transit operations in evenings and Saturdays and escalate any concerns immediately to the Transit Supervisor and Operations Manager
• Assist the Transit Supervisor in delegating responsibilities to Transit Operators; scheduling monthly hours
• Assist the Transit Supervisor in ensuring the routes are covered in an efficient and fair manner
• Ensure that drivers and staff are treated in a fair and consistent manner using the guidelines and rules set down in the Driver's Handbook
• Meet monthly with the Transit Drivers to discuss issues
• Assist in answering public and driver inquiries and finding solutions to concerns
• Inform Training & Development of open routes and monitor progression of new trainees
• Liaise with customer
• Respond to potential on call situations in transit unit movement or covering transit routes and support other operation needs where needed

Requirements:

• Hold a Class 2Q driver's license for insurance purposes
• Previous Transit experience
• Transportation industry experience considered a definite asset
• Excellent communication skills with the ability to interact professionally while exhibiting confidentiality and diplomacy
• HOS and auditing experience considered an asset
• Expertise in organizational planning and problem-solving
• Knowledge of WCB and Occupational Health and Safety regulations
• Computer proficiency in Microsoft Excel, Word and Outlook
• Team player