Company Description

A Storied Past. A Brilliant Future.

For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

Job Description

To serve guests in a professional and polite manner while maintaining the Royal York's high standards of food and beverage quality, presentation and sanitation. To create a hospitable atmosphere to all internal and external guests while maintaining a professional image in an organized and efficient work area.

• Consistently offer friendly and efficient service and exceed guest expectations
• To respond to guest orders and requests in a timely fashion
• Ensure that the work area is clean, neat and sanitized pre, post and throughout shift
• Ensure that all equipment is in good working order and to report any malfunctions to your direct supervisor/manager
• Bartending and guest suite serving will be required, including amenity orders
• Be knowledgeable of all menu items and dietary requirements – being prepared to answer any guest questions in a concise manner
• Ensure accuracy when reading room numbers, cover count, guest name, food and beverage items, and specific guest requests
• Complete all assigned side duties, including mise-en-place
• Attend all pre-shift briefings and any meetings designated by the supervisor
• Use cooperation and teamwork to provide guests with quality and prompt service
• Be accountable in handling end of shift reports and closing of bills
• To have full understanding of the correct use of dishware, glassware and cutlery
• The server will have read and understood all hotel policies and procedures, rules and regulations as outlined in the employee handbook
• Ensures tables and trays are removed from guest suites, hallways, main and east landings in a prompt manner
• Adhere to ALL Safe Standards, ensuring all hygiene and prevention measures are being met
• Adhere to alcohol handling procedures and policies
• Adhere to all LQA standards set for the department
• Will work weekends, holidays and shift work as scheduled
• Any other tasks as assigned

Qualifications

• Previous experience in food and beverage required, IRD experience a strong asset
• Cash/non cash handling abilities required
• Excellent interpersonal and team player attitude
• Smart serve training program certification

Additional Information

What's in it for you?
• Free Meals: Tasty meals on us every shift.
• Travel Discounts: Sweet deals at Accor hotels worldwide.
• Dry Cleaning: Free dry-cleaning for your work gear.
• Skill Up: Custom learning programs to boost your talents.
• Impact: Join our CSR, Sustainability, and DEI Committees.
• Level Up: Unlock new career heights with exciting growth paths.

BE PART OF OUR FUTURE. Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto's most treasured landmarks.

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